• 9,450 USD
    Last trade price
  • +5.26%
    24 hour price
  • 12.820 BTC
    24 hour volume
  • 2,231,775
    active traders
  • Live Bitcoin price

This Agreement is entered into by and these Terms & Conditions (hereinafter referred to as the “Agreement”) shall regulate the relationship between Iplayforex LTD, with company No. 24840 IBC 2018, and registered at: Hinds Building, Kingstown, St. Vincent and the Grenadines (hereinafter referred to as the “Company”), and the user (a natural or legal entity) (hereinafter referred to as the “Client”) of www.Iplayforex.com (hereinafter referred as the “Website”).

The Client confirms that he/she has read, understood and accepted all information, conditions and terms set out on Website which are open to be reviewed and can be examined by the public and which include important legal Information.
By accepting this Agreement, the Client agrees and irrevocably accepts the terms and conditions contained in this Agreement, its annexes and/or appendices as well as other documentation/information published on the Website, including without limitation to the Privacy Policy, Payment Policy, Withdrawal & Refund Policy, Code of Conduct, Order Execution Policy and Anti-Money Laundering Policy. The Client accepts this Agreement by registering an Account on the Website and depositing funds. By accepting the Agreement, and subject to the Company’s final approval, the Client enters into a legal and binding agreement with the Company.
The terms of this Agreement shall be considered accepted unconditionally by the Client upon the Company’s receipt of an advance payment made by the Client. As soon as the Company receives the Client’s advance payment, every operation made by the Client on the Trading Platform shall be subject to the terms of this Agreement and other documentation/information on the Website.
The Client hereby acknowledges that each and any Operation, activity, transaction, order and/or communication performed by him/her on the Trading Platform, including without limitation through the Account, and the Website, shall be governed by and/or must be executed in accordance to, the terms and conditions of this Agreement and other documentation/information on the Website.
By accepting this current agreement, the Client confirms that he/she is able to receive information, including amendments to the present Agreement either via email or through the Website.
A client that is a legal entity can register with the Company not through the Website but by sending an email with its request to support@Iplayforex.com. All terms and and conditions contained herein, including without limitation to 1 to 5 above, shall at all times be applicable to the Legal Entity and the latter shall conform with such terms and conditions, obligations and rights at all times.

1. Terms

Account – means unique personified account registered in the name of the Client and which contains all of the Client’s transactions/ operations on the Trading Platform (as defined below) of the Company.
Ask – means the higher price in a quote. The price the Client may buy at.
Bid – means the lower price in a quote. The price the Client may sell at.
Classic Options – means CFDs on stock options.
CFD (contract for difference) – means a tradeable contract entered into between the Client and the Company, who exchange the difference in the value of an Instrument, as specified on the Trading Platform at the time of opening a Transaction, and the value of that Instrument at the contract’s end.
Digital Option Contract – means a type of derivative instrument where the Client earns a payout if they correctly predict the price movement of the underlying asset at the time of the option’s expiry. The prediction can be made as to whether the value of the underlying asset will fall above or below the strike price at time of expiration.
Execution – means the execution of Client order(s) by the Company acting as the Client’s counterparty as per the terms of the present agreement.
Financial Instruments – means the Financial Instruments as per paragraph 2.4 below that are available on the Company’s Trading Platform.
KYC documents – means the documents to be provided by the Client, including without limitation to the a copy of the passport or ID and utility bill of the Client, in case it is a natural person and/or certificates showing the management and ownership going all the way up to the ultimate beneficial owner, in case it is a legal entity, and any other documents the Company may request upon its sole discretion.
Market – means the market on which the Financial Instruments are subject to and/or traded on, whether this market is organized / regulated or not and whether it is in St. Vincent and the Grenadines or abroad.
Market Maker – means a company which provides BID and ASK prices for financial instruments.
Operations – means actions performed at the Client’s Account, following an order placed by the Client,, connected with but not limited to crediting of funds, return of funds, opening and closing of trade transactions/positions and/or that relate to financial instruments.
Prices – means the prices offered to the Client for each transaction which may be changed without prior notice. Where this is relevant, the “Prices” given through the Trading Platform include the Spread (see definition below).
Services – means the services described in section 3 of this Agreement.
Spread – means the difference between the purchase price Ask (rate) and the sale price Bid (rate) at the same moment. For avoidance of doubt, a predefined spread is for the purposes of this Agreement assimilated commission.
Trading Platform – means an electronic system on the internet that consists of all programs and technology that present quotes in real-time, allow the placement/modification/deletion of orders and calculate all mutual obligations of the Client and the Company.

2. Subject of the Agreement

The subject of the Agreement shall be the provision of Services to the Client by the Company under the Agreement and through the Trading Platform.

The Company shall carry out all transactions as provided in this Agreement on an execution-only basis, neither managing the account nor advising the Client. The Company is entitled to execute transactions requested by the Client as provided in this Agreement even if the transaction is not beneficial for the Client. The Company is under no obligation, unless otherwise agreed in this Agreement and/or other documentation/information on the Website, to monitor or advise the Client on the status of any transaction, to make margin calls, or to close out any of the Client’s open positions. Unless otherwise specifically agreed, the Company is not obligated to make an attempt to execute the Client’s order using quotes more favorable than those offered through the Trading Platform.

The Investment and Ancillary Services which the Company should provide under the terms of the Agreement are stated below, and the Company will provide them in its capacity as a market maker under the terms of this Agreement. The Services that the Company provides in relation to one or more Financial Instruments are the following (the list below shall not be regarded as exhaustive):

a. Reception and transmission of orders in relation to one or more Financial Instruments;

i. Execution of the orders on behalf of the Clients.

ii. Dealing on Own Account.

iii. Portfolio Management.

iv. Investment Advice.

b. Ancillary Services

i. Safekeeping and administration of the Financial Instruments for the Client’s Trading Account, including custodianship and related services such as cash/collateral management.

ii. Granting credits or loans to one or more financial instruments, where the firm granting the credit or loan is involved in the transaction.

iii. Foreign exchange services where these are connected to the provision of the Investment Services.

The Company does not provide investment, tax or trading advice unless specified as such between the Client and the Company in a separate agreement. Our services include ‘execution only’ meaning that the Company will act on your instructions and will not advice you on any transaction, nor will we monitor your trading decisions to determine if they are appropriate for you or to help you avoid losses. You should obtain your own financial, legal, taxation and other professional advice.

Financial Instruments (the list below shall not be regarded as exhaustive):

a. Digital Options and/or Binary Options Contracts in stocks, commodities, indices and currency pairs;

b. Financial Contracts for Differences (CFDs) in stock options, stocks and currency pairs (FX);

Trading in CFDs and other derivatives does not give you any right, voting right, title or interest in the underlying instrument of the Transaction. You understand that you are not entitled to take delivery and are not entitled to ownership of any underlying instrument. CFDs and other derivatives are not traded on a regulated exchange and are not cleared on a central clearinghouse. This exchange and clearinghouse rules and protections do not apply. The Company reserves the right to, at its sole discretion and for all CFD products, impose the following expiration times: daily/weekly/monthly and/or no expiration at all.
c. Financial Contracts for Differences (CFDs) in cryptocurrencies for short/sell transactions. It should be noted that the client can only trade CFDs on cryptocurrencies exclusively on short/sell transactions. Subsequently, where the Company makes any reference related to CFDs on cryptocurrencies including inter alia, in the Company’s Terms and Conditions, Order Execution Policy, General Fees and any other relevant document included in the Company’s website, it should be understood and agreed that the statement ‘’CFDs cryptocurrencies’’ only refers to short/sell transactions. For further information please read the Company’s Cryptocurrencies Terms and Conditions. The Company reserves the right to, at its sole discretion and for all CFD products, impose the following expiration times: daily/weekly/monthly and/or no expiration at all.

d. Cryptocurrencies On its Website the Company is entitled to provide financial services of Contracts for Difference (CFD) with intrinsic protection (Protected CFDs). The risk of loss for Protected CFDs is limited to and does not exceed the sum invested by the Client in a particular CFD contract with the addition of any trading and/or ongoing trading fees incurred as a result of opening such CFD. Clients may choose to opt out from the features offered by Protected CFDs by choosing the option to use the balance in their trading account in order to keep a CFD position open (“CFDs on margin”). In this instance, when the loss for a position reaches 95%, an additional 20% of the original investment amount is reserved from the Client’s account. If the CFD position takes further losses, the Client’s available balance is further reduced by 20% accordingly. The Client can limit the additional funds reserved on his account balance by specifying his acceptable level of loss for a CFD position. In both features of CFDs described above, the Company offers negative account balance protection i.e. the Client’s losses may never exceed the total amount of funds available in the Client’s account. In addition, the risk of loss in relation to the corresponding potential benefits for CFDs described above, is reasonably understandable in light of the particular nature of the proposed financial contract.

Subject to the provisions of this Agreement, the Company agrees to provide the Client with the Services subject to the Client:

a. Being of age of maturity in accordance with the jurisdiction he/she resides in or is a resident of, is of legal competence and of sound mind.

b. Not residing in any country where distribution or provision of the financial products or services offered by the Company would be contrary to local laws or regulations. It is the Client’s responsibility to ascertain the terms of and comply with any local laws or regulations to which they are subject.

c. Not being a citizen or resident of the following jurisdictions: USA, Canada, Australia, Belgium, Israel, Palestine, Japan, Sudan, Syria, Iran, North Korea, the Russian Federation and/or any country of the European Union.

The Company will offer Services to the Client at the absolute discretion of the Company subject to the provisions of this Agreement.

The Client is prohibited and shall not, under no circumstances, be allowed to execute any transactions/Operations on the Trading Platform, Website and/or through his/her Account, that would as a result exceed the total balance and/or amount of money deposited/maintained with his/her Account. Such deposited amounts shall be considered to have been provided as collateral, either in the form of a lien or otherwise, to the Company by the Client by which the obligation of the Client to pay any money to the Company is secured.

3. Services of the Company

Services – services provided by the Company to the Client through the Trading Platform of the Company, including without limitation to customer, analytics, news and marketing information services.
The Company shall facilitate the execution of trade activities/orders and/or transactions of the Client but the Client hereby acknowledges and accepts that the Company shall not at any time provide any trust services and/or trading consultation or advisory services to the Client.
The Company shall process all transactions/Operations of the Client in accordance to the terms and conditions of this Agreement and on an execution-only basis. The Company shall not manage the Client’s Account nor advise the Client in any way.
The Company shall process the orders/transactions requested by the Client under this Agreement irrespective of whether such orders/transactions may result to not being beneficial for the Client. The Company is under no obligation, unless otherwise agreed in this Agreement and/or other documentation/information on the Website, to monitor or advise the Client on the status of any transaction/order, to make margin calls to the Client, or to close out any of the Client’s open positions. Unless otherwise specifically agreed, the Company is not obligated to process or attempt to process the Client’s order/transaction using quotes more favorable than those offered through the Trading Platform.
The Company shall not be financially liable for any operations conducted by the Client through the Account and/or on the Trading Platform.
Each Client shall be the only authorized user of the Company’s services and of the corresponding Account. The Client is granted an exclusive and non-assignable right to the use of and to access the Account and it is his/her responsibility to ensure that no other third party, including, without limitation, to any next of kin and/or to members of his/her immediate family, shall gain access to and/or trade through the Account assigned to her/him.
The Client shall be liable for all orders given through his security information and any orders received in this manner by the Company shall be considered to have been given by the Client. So long as any order are submitted through the Account of a Client, the Company shall reasonably assume that such orders are submitted by Client and the Company shall not be under any obligation to investigate further into the matter. The Company shall not be liable to and/or does not maintain any legal relations with, any third party other than the Client.
If the Client acts on behalf of any third party and/or on behalf of any third party’s name, the Company shall not accept this person as a Client and shall not be liable before this person regardless if such person was identified or not.
The Client has the right to cancel his/her order submitted with the Company within 3 seconds following submission (hereinafter referred to as the “Cancellation”). Following three seconds from the moment of submission of the order with the Company by the Client via the Trading Platform, the Company may (but is not obliged to do so) offer to buyout the option from the Client and the Client shall have the right to accept such offer (hereinafter the “Buyout option”).
The Client is entitled to use such Cancellation or Buyout option subject to the conditions specified on the Trading Platform/Website, including without limitation to any fee to be charged by the Company. The Company shall be obliged to provide all necessary information as to the conditions of Cancellation and Buyout, including any applicable costs, etc. The Client acknowledges, accepts and agrees that provision of such information on the Trading Platform is sufficient. The Client acknowledges, accepts and agrees that the use of Cancellation or Buyout option entail large risks for the Client, especially in the case where the costs associated with Cancellation and/or Buyout, depend on the market situation. The Client acknowledges, accepts and agrees that he/she shall bear all risks associated with the use of Cancellation and/or Buyout option.
It is understood and agreed by the Client that the Company may from time to time, at its sole discretion, utilize a third party to hold the Client’s funds and/or for the purpose of receiving payment execution services. These funds will be held in segregated accounts from such third party’s own funds and will not affect the rights of the Client to such funds.
4. Reception and Transmission / Electronic Trading
By accepting this Agreement, the Client accepts that he has read and understood all provisions of this Agreement and related information on the Website. The Client accepts and understands that all orders received shall be executed by the Company as the counterparty of the transaction in its capacity of Market Maker. The Company shall act as a principal and not as an agent on the Client’s behalf for the purpose of the Execution of orders. The Client is informed that Conflicts of Interest may arise because of this model, and further details can be found in the Company’s Conflict of Interest Policy.

Reception of the order by the Company shall not constitute acceptance and acceptance shall only be constituted by the execution of the order by the Company.

The Company shall be obliged to execute the Client’s orders sequentially and promptly.

The Client acknowledges and accepts a) the risk of mistakes or misinterpretations in the orders sent through the Trading Platform due to technical or mechanical failures of such electronic means, b) the risk of any delays or other problems as well as c) the risk that the orders may be placed by persons unauthorised to use and/or access the Account, and the Client agrees to indemnify the Company in full for any loss incurred as a result of acting in accordance to such orders.

The Client accepts that during the reception and transmission of his/her order, the Company shall have no responsibility as to its content and/or to the identity of the person placing the order, except where there is gross negligence, willful default or fraud by the Company.

The Client acknowledges that the Company will not take action based on the orders transmitted to the Company for execution by electronic means other than those orders transmitted using the predetermined electronic means such as the Trading Platform, and the Company shall have no liability towards the Client for failing to take action based on such orders.

The client acknowledges and agrees that any products or services that may be offered by the Company may not always be available for purchasing or use for trading purposes, and it is in the Company’s absolute discretion whether it will make these products available or not to the clients at any time. The Company shall bear no liability, monetary or otherwise, in relation to this section, including without limitation to not making available any product at any given time.

The Client acknowledges that the Company will have the right, at any time and for any reason and without justification, at its sole discretion, to refuse to execute orders, including, without limitation, in the following circumstances:

a. If the execution of the order aims or may aim to manipulate the market price of the financial instruments (market manipulation);

b. If the execution of the order constitutes or may constitute abusive exploitation of confidential information (insider trading);

c. If the execution of the order contributes or may contribute to the legalization of the proceeds of illegal activities (money laundering);

d. If the Client has insufficient funds to cover the purchase of financial instruments or if there is insufficient number of financial instruments to cover their sale;

e. If the Client fails to fulfill any of his/her obligations towards the Company under this Agreement;

f. The Company’s own exposure levels as set out in the Company’s internal policies have been reached in respect of the Financial Instrument or the underlying asset of the Financial Instrument the Client wishes to buy/sell;

g. If the Client seeks to be or became the US Reportable Person or the citizen or resident of Canada, Australia, Belgium, Israel, Palestine, Japan, Sudan, Syria, Iran, North Korea, the Russian Federation or of any country of the European Union.

Any such refusal by the Company shall not affect any obligation, which the Client may have towards the Company.
The Client acknowledges that, at its own discretion, under certain market conditions and in particular where it has reached or surpassed internal exposure levels, the Company may have to close all or a part of the Client’s positions in CFD contracts with cryptocurrencies as underlying assets. The Company undertakes to provide adequate notification to the Client in case a CFD position will be liquidated by the Company and shall provide no less than 5 (five) working days notice before proceeding with the liquidation.

5. Limitation of Liability
The Company does not guarantee uninterrupted service, safe and errors-free, and immunity from unauthorized access to the trading sites’ servers nor disruptions caused from damages, malfunctions or failures in hardware, software, communications and systems in the Client’s computers and in the Company’s suppliers.
Supplying services by the Company depends, inter alia, on third parties and the Company bears no responsibility for any actions or omissions of third parties and bears no responsibility for any damage and/or loss and/or expense caused to the Client and/or third party as a result of and/or in relation to any aforesaid action or omission.
The Company will bear no responsibility for any damage of any kind allegedly caused to the Client, which involves force majeure or any such event that the Company has no control of and which has influenced the accessibility of its trading site.
Under no circumstances will the Company or its Agent(s) hold responsibility for direct or indirect damage of any kind, even if the Company or its Agent(s) had been notified of the possibility of aforesaid damages.
6. Settlement of Transactions
The Company shall proceed to a settlement of all transactions upon execution of such transactions.
An online statement of Account will be available for printing to the Client on the Trading Platform of the Company, at all times.
7. Rights, Obligations and Guarantees of the Parties
The Client shall be entitled to:

a. Submit with the Company any order requesting the execution of a transaction/Operation on the Website in accordance to and subject to the terms and conditions of this Agreement;

b. Request withdrawal of any amounts subject and in accordance to the Withdrawal and Refund Policy, and provided that the Company has no claims against the Client and/or the Client does not have any outstanding debts to the Company;

c. In the event that the Client has any alleged complaint against the Company and/or there is any dispute between the Client and the Company, then the Client can submit his/her complaint, to include all relevant particular and details, to the Company at complaintsglobal@Iplayforex.com. The Company shall acknowledge receipt of any such complaint, initiate an internal investigation of the matter and shall respond to the Client within a reasonable amount of time but not later than 3 months from the date of acknowledging receipt of the complaint.

d. Unilaterally terminate the Agreement provided that there is no debt outstanding from the Client toward the Company and such termination is made in accordance with section 17 herein.

The Client:

a. Acknowledges that the Account shall be activated upon the deposit of funds/advance payment into the Account.

b. Warrants that he/she shall at all times be compliant with and honor all terms and conditions of this Agreement

c. Warrants that he/she shall ensure that at all times the username and password issued by the Company in relation to the use of the Service(s) and the Account, will only be used by him/her and will not be disclosed to any other person;

d. Shall be liable for all orders submitted through his/her security information and any orders received in this manner by the Company shall be considered to have been given by the Client;

e. Hereby acknowledges that frequent access and logins to the Account via different IP addresses from different countries and/or via the use of VPN (with the exception of users from Turkey or Indonesia) is an indication that shall reasonably lead the Company to believe that sections 3 paragraph 6 and 7 paragraph d sub-paragraph b, herein have been breached.

f. Confirms that any trading strategies and/or investment decisions and/or any activities performed by him/her through his/her Account and on the Trading Platform are made having in mind/considered/being aware of all risks involved and solely on the basis of his/her knowledge and upon his/her sole discretion.

g. Warrants that he/she shall take all necessary steps and action in order not to disclose any confidential information of the Company which the Company shall disclose to and/or make available to the Client from time to time.

h. Accepts any risk, including without limitation to any risk of financial loss, that arises from unauthorized access to and operation of his/her Account by third and/or unauthorised parties.

i. Shall notify the Company of any changes of his/her contact details and any other changes of the personal data he/she provided to the Company, within 7 (seven) calendar days since such changes came into effect.

j. Shall register only 1 (one) Account with the Company. In case that the Client owns multiple accounts, any transactions/Operations made via such multiple accounts and corresponding financial results of such transactions/Operations, can be canceled to the absolute discretion of the Company. All such multiple accounts can be blocked upon the Company’s absolute discretion, and funds deposited and maintained therein shall not be considered/treated as financial obligation of the Company towards the Client.

k. Shall indemnify and hold harmless the Company of any claims and/or legal actions instigated against the Company as a result of disclosure of the Client’s personal data.

l. Irrevocably accept full responsibility for his/her actions according to current tax legislation valid at the place of residence/living of the Client regarding any performed transactions/Operations, including but not limited to revenue/income tax.

m. Acknowledges that the provision of the Service(s) may involve information being transported over an open network. Information is therefore transmitted regularly and without control across borders. The Company shall take reasonable steps to avoid information being intercepted and read by third parties by utilizing techniques such as encryption, however it is not always possible to avoid third party unauthorized access to/view of the Client’s information/personal data. The Client hereby acknowledges this risk and accepts and consents to this, so long as he/she is reasonably satisfied that any such unauthorized access/disclosure was not made intentionally and that the Company took all reasonable measures and actions in order to prevent such unauthorized access/disclosure.

n. Acknowledges and agrees that the Company has the right to close any transaction, at its sole and absolute discretion without providing prior notice to the Client if the underlying asset or contract on which the transaction is based settles on an expiry date as determined by the relevant financial market, on which the said asset is traded (such time referred to as ‘Closing Time’ and the relevant expiring transaction referred to as an ‘Expiring Transaction’). The Company shall not be obligated to take actions to roll over an open position in an Expiring Transaction.

o. Acknowledges that the Company prohibits third party or anonymous payments into the Client’s Account. Only funds sent from an account held in the Client’s name and belonging to the Client are acceptable. The Company reserves the right at its discretion, if it has identified third party or anonymous deposits, to block the Account. The Client should note that any remaining funds will be returned to the third-party source via the same payment method and any profits accumulated by the Client using third party or anonymous funds will not be made available to the Client.

p. Agrees that in case the Company carries out a transaction/Operation on his/her behalf which is not covered by the balance of his/her Account, the Company shall have the right to liquidate his/her assets and use the proceeds to cover part or the total difference.

q. Irrevocably accepts that he/she is solely responsible for any technical deficiencies that may occur in Client’s connection to the Trading Platform, in Client’s equipment used for receiving the services (including, but not limited to, personal computer, laptop, mobile phone and etc.), and confirms that he/she shall have no claims whatsoever against the Company for any direct and/or indirect damages the Client may suffer due to such deficiencies.

r. Acknowledges that the Company has the right to refuse to execute any transaction/Operation requested by the Client and/or any other action required, under this Agreement, for as long as it maintains any claims against the Client, whether these are due, future or contingent and regardless of whether these arise from the same transaction/Operation from which such obligations arise.

s. Acknowledges and accepts that this Agreement and/or to any materials made available on the Website may be amended unilaterally, from time to time, by the Company, and that he/she shall be responsible to check on the Website frequently in order to ensure that he/she has made himself/herself aware of any changes effected in such manner. Upon the submission of a request by the Client of any transaction/Operation, any changes effected to this Agreement and/or to any materials made available on the Website shall be deemed as acknowledged and accepted by the Client.

t. If the Company deems that the amendments are material, such amendments will take effect on the date specified in the notice to the Client and if no date is specified, then on the date of receipt of the notice.

u. The Client understands and agrees that her/his consent is not necessary for any change to be effective. Whether the Client does not respond and/or disagrees with the content of the amendments implemented in the Company’s Terms and Conditions, this will be considered as an acceptance by the Client of the contents of the amendment and of the amended Terms and Conditions. Further, any order of the Client to execute a transaction(s) following the receipt of the notice and/or login into his Account, shall be deemed as acceptance by the Client of the contents of the amendment and of the Agreement as amended.

v. The Client understands that it is his/her sole responsibility to remain up-to-date with all changes. The applicable version shall be the latest version uploaded on the Company’s website and in the event of a dispute the latest version shall prevail.

w. In case the Client does not agree with the amendments, the Client shall be entitled to terminate this Agreement in accordance with the Duration and Termination of the Agreement section herein included.

The Client hereby warrants and represents to the Company that he/she:

a. Is not residing in any country where distribution or provision of the financial products or services offered by the Company would be contrary to local law or regulations.

b. Is responsible to ascertain the terms of and shall comply with, any and all applicable local laws and/or regulations to which he/she is subject to.

c. Has the legal capacity/competence, is of sound mind and has reached the age of maturity in the country which he is resident or citizen;

d. Is not an US citizen and/or a citizen of the Australia, Belgium, Israel, Palestine, Japan, Sudan, Syria, Iran, North Korea, the Russian Federation and/or of any country of the European Union;

e. Is not under any legal disability with respect to, and is not subject to any laws or regulations which prevents his/her performance of this Agreement or any contract or transaction contemplated by this Agreement.

f. The Client acts as principal and not as an authorized representative / attorney or trustee of any third party.

g. The monetary funds and/or financial instruments and other assets delivered for any purpose by the Client to the Company are not connected directly or indirectly to any illegal and/or criminal activities and/or terrorism.

h. The monetary funds and/or financial instruments and other assets delivered for any purpose by the Client to the Company, shall belong exclusively to the Client and at all times be free from any charge, lien, pledge or encumbrance, unless the Client has otherwise disclosed to the Company in writing.

i. The financial instruments, information and/or legal documents, which the Client delivers to the Company are authentic, valid and free of any defect and they shall have the legal effect which they contend to have.

j. The Client certifies that he has provided accurate, complete and true information about himself upon registration and will maintain the accuracy of the provided information by promptly updating any registration information that may have changed. Failure to do so may result in Account closure, Account limitations and/or voiding of any transactions.

k. The Client will provide KYC documents to the Company within a period not exceeding 7 days from the moment of depositing funds.

l. The Client confirms that the purpose and reason for registering and operating an Account is to trade, on his/her personal/own behalf, in any financial instruments and to take advantage of the Services offered by the Company. The Client warrants that should the reason for operating an Account change, he/she will inform the Company immediately.

m. The Client warrants and/or shall repeat the above warranties at all times, including, without limitation, during and/or upon the execution of any transaction/Operation and/or trade, through the Account and the provision of the Services.

The Company shall be entitled to:

a. Modify the size of the value of the Company’s financial obligations to the Client with changes of the appropriate entry of the trade operations register in case of violation of one or several provisions of the Agreement herein by the Client.

b. The Company reserves the right to change, add or set as default the option payments rate, return rate, the possibility of adjusting the return rate, the possibility of acquiring the option type, the minimum and/or the maximum option amount, the possible expiration periods for one, several or all of the of the assets. The company shall be entitled to limit the maximum amount of purchased options for 1 (one) minute, 1 (one) hour, 1 (one) calendar day.

c. Contact the Client with any question concerning the Agreement herein, including, in order to clarify the Client’s intentions regarding his/her actions through the Account.

d. Unilaterally modify and/or amend and/or restate the terms and conditions of this Agreement and/or the material made available on the Website without prior notice to the Client. The Company shall notify the Client of any such changes through the Website and/or by the delivery of an email to the Client.

e. Modify the size of the value of the Company’s financial obligations to the Client, if fulfillment of Operations on the Trading Platform does not comply with conditions of the Agreement herein.

f. Engage third parties with a view to cooperate in order to facilitate and/or enhance any and/or the provision of, the Services under this Agreement.

g. With regard to any matters and/or obligations that are not covered by this Agreement, the Company shall act accordingly upon its own discretion but at all times in accordance to business custom and existing practices within the line of the Services.

Obligations of the Company:

a. Subject to the provisions of this Agreement and the Company being reasonably satisfied that the Client is compliant with the terms and conditions of this Agreement and/or has not in any way breached any terms of this Agreement, the Company shall offer the Services through the Website;

b. To fulfill provisions of the Agreement herein.

8. Indemnity and Liability
The Client shall indemnify and keep indemnified the Company and its directors, officers, employees or representatives against all direct or indirect liabilities (including without limitation all losses, damages, claims, costs or expenses), incurred by the Company or any other third party in respect to any act or omission by the Client in the performance of his/her obligations under this Agreement and/or the liquidation of any financial instruments of the Client in settlement of any claims with the Company, unless such liabilities result from gross negligence, willful default or fraud by the Company. This indemnity shall survive termination of this Agreement.
The Company shall not be liable for any direct and/or indirect loss, expense, cost or liability incurred by the Client in relation to this Agreement, unless such loss, expense, cost or liability is a result of gross negligence, willful default or fraud by the Company. Notwithstanding the provisions of section 8.1 above, the Company shall have no liability to the Client whether in tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under and/or in connection with the Agreement.
The Company shall not be liable for any loss of opportunity as a result of which the value of the financial instruments of the Client could have been increased or for any decrease in the value of the financial instruments of the Client, regardless of the cause, unless such loss is directly due to gross negligence, willful default or fraud on the part of the Company.
The Company shall not be liable for any loss which is the result of misrepresentation of facts, error in judgment or any act done or which the Company has omitted to do, whenever caused, unless such act or omission resulted from gross negligence, willful default or fraud by the Company.
The Company shall not be liable for any act or omission or for the insolvency of any counterparty, bank, custodian or other third party which acts on behalf of the Client or with or through whom transactions on behalf of the Client are carried out.
9. Personal Data
By accepting the terms and conditions of this Agreement, the Client irrevocably consents to the collection and processing of his/her personal data/information by the Company without the use of automatic controls, as the same are provided by him/her to the Company. The term personal data for the purposes of this Agreement shall mean: the Name, Surname, Patronymic, gender, address, phone number, e-mail, IP address of the Client, Cookies and information that relate to the provision of Services to the Client (for example, the Client’s trading story).
The Client shall be obliged to provide correct, accurate and complete personal data/information as requested by the Company.
The purpose of collecting and processing the personal data is to comply with applicable regulating legislation requirements, including without limitation to anti-money laundering regulations, as well as for any and all purposes in relation to this Agreement, including without limitation to enable the Company to discharge its obligations towards the Client.
The Client acknowledges and consents to that, for the purposes described at the section directly above, the Company shall be entitled to collect, record, systematize, accumulate, store, adjust (update, change), extract, use, transfer (disseminate, provide, access), anonymize, block, delete, destroy such personal data and/or perform any other actions according to the current regulating legislation.
The Client acknowledges and consents to the Company storing, maintaining and processing his/her personal data in the manner as described in this Agreement during the term of the Agreement and for 5 years following any termination of the Agreement.
The Client hereby acknowledges, accepts, agrees and consents to the disclosure of personal data by the Company to third parties and their representatives, solely for the purposes of the Agreement, including without limitation in order to facilitate processing/execution of the Client’s orders/Operations, provided that at all times (i) the amount of personal data to be disclosed to any such third party is proportionate and/or limited solely to facilitate to the actions as described above, and (ii) the Company shall ensure that such third party shall treat the personal data in accordance to applicable laws and regulations.
The Company shall not be entitled to make available the personal data in public and/or disclose such personal data for any other purposes, subject to disclosure required under applicable laws and regulations.
During processing of the personal data, the Company shall take necessary legal, organizational and technical measures to protect such personal data from unauthorized or accidental access, destruction, change, blocking, copying, provision, and dissemination as well as from any other illegal actions.
10. Assignment
The Agreement shall be personal to the Client and the Client shall not be entitled to assign or transfer any of his/her rights or obligations under this Agreement.
The Company may at any time assign or transfer any of its rights or obligations under this Agreement to a third party. The Company shall notify the Client of any such assignment.
11. Risk Statement
The Client hereby confirms to have read, understood and hereby accepts the risk statement relating to the use of Services on the Website, as the same is available electronically via the Website.

By accepting this Agreement the Client accepts that the Client has read and understood the information contained in this Agreement and the Company’s general description of the nature and risks of different Financial Instruments and/or Service(s) which can be found in our Risk Disclosure.

12. One Click Trading terms and conditions
One Click Trading mode allows you to perform trading operations on the platform with only one click on the Buy/Call or Sell/Put buttons without any additional confirmations.

Opting in for the One Click Trading mode means that you acknowledge that you have read and understood the following terms and conditions, and you agree to be bound hereby.

Your current version of the platform enables you to choose between the following modes for order submission. You agree that you will be bound by the procedures and conditions specified herein with respect to each such mode.

-There are several steps you have to follow when using the default mode for the submission of orders. Using the default mode, you first invoke the instruments menu and choose the assets you want to trade. Then you select all parameters depending on the instrument you have chosen and confirm your order submission by clicking either Buy/Call or Sell/Put buttons depending on the particular order type selected and your trading intentions. Using the default mode, a confirmation window will appear and will you have to confirm your intentions and the trade details in order to confirm the transaction. Your order will not be submitted until you have completed the aforementioned procedure.

-The One Click Trading mode for order submission (“One-click trading”) is a one-step process. You will be submitting orders when you single-click either Buy/Call or Sell/Put buttons.

There will be no subsequent confirmation prompt for you to click; hence you should ensure beforehand that all parameters are set based on your trading intentions. You will not be able to withdraw your order once you click Buy/Call or Sell/Put buttons (with the exemption of a 3 second cancellation period for binary options) and only certain parameters such as stop loss and take profit orders for CFDs can be modified after having opened a trade. Under normal market conditions and system performance, a market order will be promptly filled after submission and you will have entered into a binding transaction.

You can activate or deactivate One Click Trading mode in the settings of the platform. One Click Trading can be activated or deactivated for one or several instruments in the settings.

By selecting the One Click Trading mode, you understand that your orders will be submitted by clicking the Buy/Call or Sell/Put button, without any further order confirmation. You agree to accept all risks associated with the use of the order submission mode you have chosen, including, without limitation, the risk of errors, omissions or mistakes made in submitting any order.

You agree to fully indemnify and hold harmless the Company from any and all losses, costs and expenses that may incur as a result of any such errors, omissions or mistakes by you or any other person trading on your behalf.

If you accept the One Click Trading terms and conditions, tick the “buy in one click” option when opening trades on the platform. If you do not accept the conditions, do not tick the box and do not use the One Click Trading function.

13. Charges and Fees
The Company shall be entitled to receive a fee from the Client regarding the Service(s), provided by the Company.
The Company may pay fee/commission to business introducers, referring agents, or other third parties based on written agreement. This fee/commission is related to the frequency/volume of transactions and/or other parameters
The Company may pay fee/commission to business introducers, referring agents, or other third parties based on written agreement. This fee/commission is related to the frequency/volume of transactions and/or other parameters. Specifically, The Conflicts of Interest such payments to business introducers may create and the procedures established by the Company for their management are described in the Company’s Conflicts of Interest Policy.
All applicable fees or charges can be found on the Company’s Website (General Fees). The Company has the right to amend its fees and charges from time to time.
Ongoing trading fees including inter alia swaps shall be charged and deducted from the Client’s account balance. In case the Client’s account balance does not maintain enough funds to provide for it, trading fees shall be deducted directly from the relevant positions’ profit or loss.
The Client is entitled to use OTN tokens to reduce the brokerage commission charged by the Company for opening CFDs on cryptocurrencies. For this purpose, clients can find the current internal rate of OTN tokens value for paying commissions on the OTN tab of the trading platform.
The Client agrees that any amounts sent by the Client will be deposited to the Account at the value on the date of the payment received and net of any charges / fees charged by the bank or any other intermediary involved in such transaction process and/or in any other case, the Client shall authorize the Company to withdraw the fee by way of transfer from the Client’s Account.
14. OTN Tokens
The Company is entitled but not obligated, during the term of the Agreement, to distribute a predetermined number of OTN tokens on a weekly basis to Clients who have traded on Cryptocurrencies and/or CFDs on Cryptocurrencies during the previous week. The number of OTN tokens which a Client may receive will be proportional to the amount of commission fees paid when trading in Cryptocurrencies and/or CFDs on Cryptocurrencies, relative to the total amount of commissions received by the Company during the week from all the Company’s Clients who have traded in Cryptocurrencies and/or CFDs on Cryptocurrencies.
OTN tokens are issued by the Open Trading Network foundation and distributed by the Company.
Clients acknowledge and accept that risks associated with the digital currency network which may affect the speed and/or ability of processing withdrawal requests in relation to OTN tokens and in such instances the Company shall not be held liable for any delay and/or losses caused to the Clients.
Clients are solely responsible for the accuracy of data sent to the Company for the execution of relevant requests including but not limited to withdrawal requests where Clients have to fill in the wallet address and the Company assumes no liability for losses incurred to the Clients due to inaccurate information provided to the Company.
Clients are solely responsible for ensuring that the wallet specified for withdrawing OTN tokens is compatible with receiving the OTN tokens held in their Trading Account and the Company assumes no liability for losses incurred to the Clients due to incompatibility of wallets with the OTN tokens offered by the Company.
The minimum withdrawal amount for OTN tokens held in the Trading Account is 10 OTN tokens (the “OTN Minimum Amount”).
15. Governing Law
The terms and conditions of this Agreement as well as any matters pertaining to this agreement, including without limitation to matters of interpretation and/or disputes, shall be governed by the laws of St. Vincent and the Grenadines.
The Company and the Clients irrevocably submit to the jurisdiction of the courts of St. Vincent and the Grenadines.
The Company shall be entitled to use the interpreter’s’ services during the court trial in case of dealing with disputable situation according to the legislation of the St. Vincent and the Grenadines.
16. Duration and Termination of the Agreement
The Agreement herein shall be concluded for an indefinite term.

The Agreement herein shall come into force when the Client accepts the Agreement and makes an advance payment to the Company.

In case of any discrepancies between the text of the Agreement in English and its translation in any other language, the text of the Agreement in English as a whole shall prevail, as well as the English version/text of any other documentation/information published on the Website.

The Agreement may be terminated in any of the following circumstances:

a. Each Party shall be entitled to terminate this Agreement at any time by giving to the other Party 15 (fifteen) days written notice. During the 15 days notice, the Company may limit the services available to the Client, however access will be granted in order for the Client to withdraw any remaining balance.

b. The Company shall be entitled to terminate this Agreement, block the Client’s account, and return any remaining funds (if applicable) immediately and without giving prior notice under the following circumstances:

i. Death or legal incompetence of the Client.

ii. If any application is made or any order is issued, or a meeting is convened, or a resolution is approved, or any measures of bankruptcy or winding up of the Client are taken.

iii. The Client violates or the Company has reasonable grounds to believe that the Client violated, any of the Client’s obligations under and/or terms of, this Agreement and/or is in breach of any of the warranties and representations made by her/him in this Agreement.

iv. If it comes to the Company’s attention and/or the Company has reasonable grounds to believe that the Client has not reached the age of maturity in the country which he is resident or citizen.

v. If it comes to the Company’s attention and/or the Company has reasonable grounds to believe that the Client became a resident or citizen of either the USA, Canada, Australia, Belgium, Israel, Palestine, Japan, Sudan, Syria, Iran, North Korea, the Russian Federation or any country of the European Union,

vi. If it comes to the Company’s attention and/or the Company has reasonable grounds to believe that the Client is or became a Russian citizen or resident and his/her Account was registered after the 1st of July 2016.

vii. The Company has suspicion based on available information that the Client:

a. Is and/or has been using fraudulent means or was involved in a fraudulent scheme in relation to the performance of this Agreement;

b. Has illegally and/or improperly and/or unfairly and/or otherwise gained an unfair advantage, over and/or to the detriment of (i) other clients of the Company and/or (ii) the Company;

c. Has unjustly enriched by using information which was intentionally and/or negligently and/or otherwise concealed and/or not disclosed in advance by the Client to the Company and/or for which if the Company had known in advance, it would have not consented and/or it would not have authorised the use of such information by the Client for the purposes of this Agreement; and/or

d. Has performed acts with the intention and/or effect of manipulating and/or abusing the market and/or the Company’s trading systems and/or deceiving the Company and/or defrauding the Company; and/or

e. Has acted in bad faith during the performance of his obligations under the Agreement.

viii. The Client being guilty or the Company has suspicions that the CLient is guilty, of malicious conduct or gross negligence or fraud or of using fraudulent means or was involved in fraud scheme in relation to the performance of this Agreement.

ix. The termination is required under applicable law.

x. In case the Client receives 2 warnings regarding verbal abuse against employees of the Company.

xi. If the Client didn’t provide to the Company his KYC documents within 14 days from the moment of acceptance of this Agreement.

xii. In case the Client uses and/or there are indications that lead the Company to reasonably believe that the Client uses different IP addresses from different countries and/or VPN and/or VPS during the course of executing any transactions and/or trades through the Trading Account and/or the provision of the Services. Whether the Client has provided notice to the Company for any change to its IP address and/or of the use of VPN and/or VPS is irrelevant with the exception of users from Turkey or Indonesia.

xiii. The Client has initiated a chargeback in relation to the funds held in the Client’s Account.

The Company shall be entitled to terminate this Agreement immediately without giving prior notice if the Client fails to provide to the Company his/her KYC documents within 14 days from the moment of acceptance of this Agreement, constituting, thus, his/her Account as an unverified Account.

In case of termination of this Agreement for a reason indicated in section 16.b of this Agreement, the Company shall have no liability towards the Client and no obligation to pay the profit of the Client (if any).

In case of termination of this Agreement for a reason indicated in sections 16.a of this Agreement, the Company shall have either to wire to the Client the remaining balance or to give to the Client the opportunity to withdraw his/her remaining balance. In case of termination of this Agreement for a reason indicated in section 16.b of this Agreement, the Company shall have to wire to the Client the remaining balance excluding any profit.

17. Terms and Conditions for 1-Click Service
The Client shall agree to make a deposit to his/her Account to use the Company Services or any other additional services ordered by the Client on the Website as well as all additional expenses (if necessary), including but not limited to any taxes, duties, etc. The Client shall be completely responsible for timely depositing the funds into his/her Account. Provider of payment services shall ensure only fulfillment of payment in the amount defined by the Site and shall not be liable for payment of the above-mentioned additional amounts by the Website’s Client.
The payment is considered to be processed and cannot be returned after clicking the “Payment” button. By clicking the “Payment” button, the Client shall agree that he/she cannot return the payment or require its recall. Additionally, by accepting the terms and conditions herein contained , the Client as the owner of the payment card confirms that he/she shall be entitled to use the Services offered on the Website.
By accepting the terms and conditions of this Agreement and depositing funds to the Account, the Client agrees to the use the Website’s Services and accepts that the processing of any of the Client’s payment shall be executed by a provider of payment services, being a third party to this Agreement (the “Provider”), and the Client further acknowledges and accepts that no legal right exists for return of already purchased Services or other options of payment cancellation. In case if the Client is willing to refuse from using of the 1-Click service for the next purchase of the Service, the Client can refuse from 1-Click service using the Account on the Website.
Note that 1-click deposits (recurring payments) are not processed as 3-D secure transactions, the client needs to enable 3-D secure function if he would like the payments to be processed as 3-D secure”, as it’s a vital information in regards to BTC withdrawal policy.
The Provider shall not be in any case liable for refuse/impossibility to process the data connected with payment card of the Client, or for refuse connected with failure to obtain permission from the issue bank to process payment using the payment card of the Client. The Provider shall not be in any case liable for quality, amount, and price of any service, offered to the Client or purchased by the Client of the Website using the payment card of the Client. Paying for any Services of the Website the Client first of all shall be obliged to fulfill the rules of using the Website. We are asking to consider that only the Client as the owner of the payment card shall be liable for timely payment of any service ordered via the Website and for all additional expenses/fees connected with this payment. The Provider shall only be the performer of payment in the amount specified by the Website and shall not be in any case liable for any pricing, general prices and/or total sums.
In case of the situation connected with the Client’s dissent with the terms mentioned above and/or any other reasons, we are asking the Client to promptly refuse from making a payment and to directly address the administrator/support of the Website if necessary.
Annex 1 – General Terms
Technical Regulation
1. The Client’s Responsibility
The Client acknowledges that these General Terms is as an integral part of this Agreement.
It is the Client’s responsibility to verify that all transactions and Service(s) received are not contradictory to any applicable law and to undertake any other legal duty emanating from the use of Website at the Client’s sole option, discretion and risk, and the Client is solely responsible for ascertaining whether it is legal in the Client’s jurisdiction and/or place of residence. The Client holds sole liability for all transactions in his Trading Account, including all cards transactions or other means of deposit and withdrawal transactions (as stated below).
The Client is responsible for securing his/her Username and Password for his Trading Account. The Client holds sole responsibility for any damage caused due to any act or omission of the Client causing inappropriate or irregular use of the Client Trading Account.
It is clearly stated and agreed by the Client that the Client bears sole responsibility for any decision made and/or to be made by the Client relying on the content of the Website and no claim and/or suit of any kind will arise to that effect against the Company and/or its directors and/or employees and/or functionaries and/or Agents (the Company and/or its Agents). The Company and/or its Agents will hold no responsibility for loss of profits due to and/or related to the Website, Transactions carried out by the Client, Services and the General Terms of use or any other damages, including special damages and/or indirect damages or circumstantial damages caused, except in the event of malicious acts made by the Company.
Without limitation of the aforesaid and only in the event of definitive judgment by court or other authorized legal institution resolving that the Company and/or its Agent(s) hold liability towards the Client or third party, the Company’s liability, in any event, will be limited to the amount of money deposited and/or transferred by the Client to the Trading Account in respect of the transaction which caused the liability of the Company and/or its Agent(s) (if such was caused).
No Trading Account will be approved without the completion of the Company’s compliance procedures, including the identification and verification of the Account.
2. Risks
The value of the Financial Instruments offered by the Company may increase or decrease. The Client acknowledges that they fully understand the risks involved in trading CFDs (and other similar products), including, but not limited to, the risk of loss of all funds.
CFD Trading does not give you any right to the underlying instrument of the Transaction. This means that you do not have any interests in, or the right to purchase any underlying shares in relation to such instruments because the CFDs represent a notional value only.
Virtual currencies are complex and high-risk products, and their prices fluctuates widely; as such, they entail the risk of losing the entire invested capital. Trading cryptocurrencies may result in significant loss over a short period of time. Clients should not trade in virtual currencies in case they do not have the necessary knowledge and expertise in these products.
The Client acknowledges that he has read, understood and accepted the Company’s risk disclosure information found on the Company’s Website.
3. Financial Information
The Company should not be held responsible for any losses that the Client may incur (or to third party) due to reliance on inaccurate or erroneous financial information on the Website.
The Client should verify the accuracy and reliability of the information on the Website and its appropriateness in comparison with other dependable information sources. The Company will not be held responsible for any allegedly caused claim, cost, loss or damage of any kind as a result of information offered on the Website or due to information sources used by the Website.
The Client approves and accepts that any oral information given to him/her in respect of his Trading Account might be partial and unverified. The Client accepts sole risk and responsibility for any reliance on the aforementioned information. The Company does not give any warranty that pricing or other information supplied by it through its trading software or any other form is correct or that it reflects current market conditions.
4. Processing of Trade Requests and Orders
A. The processing of a Client’s request and/or order shall be carried out as follows:

Following submission of a request/order, such request/order shall undergo a correctness test on the Trading Platform;

The request/order shall be send from the Trading Platform to the server;

The request/order shall undergo a correctness test by the server;

The server shall then forward the results of the correctness test to the Trading Platform;;

In case that the connection between the trading platform and the server is correct, the trading platform will receive the results of processing of the Client request or order by the Company.

The time of the process may vary and depends on the quality of the communication between the Trading Platform and the server of the Company, as well as on the market conditions. In normal market conditions the time of the process usually varies between 0-4 seconds. In market conditions that differ from normal, the time of Client request/order processing can be higher than that.

The server of the Company may refuse the Client’s request/order in the following cases:

If the client sends the request before the first quote in the Trading Platform on the market opening:

If there is not enough funds on the Client’s account for opening a new position;
If the Client sends the request/order before the opening of the trading session;
When market conditions differ from normal, such as there are significant volatility or instability in the markets, or the industry as a whole, preventing us from providing our services in an orderly manner, including any instances where we are unable to receive data and/or we receive incorrect data from our services providers.
When using the trading platform it is allowed to use only one tab of the browser. In case of using several tabs of the browser the results of trade can be corrected and/or cancelled.

5. Quotes
The Client acknowledges that the only reliable source of quote flow information is the main server for customer requests. The quotes on the Trading Platform cannot serve as a reliable source of information about the real quotes flow, as in the case of unstable connection between the Trading Platform and the server part of the quotes from the flow may not reach the Trading Platform.
The graphs displayed on the Trading Platform are indicative. Thus, the Company does not guarantee that the transaction will be made at the same prices specified on the graphs in the Trading Platform at the time of submission of the other customer transactions.
The price displayed on the Trading Platform is formed by the formula (Bid+Ask)/2
Non-market quote – the price in the Trading Platform which does not correspond to the price on the market at this moment of time (hereinafter referred to as the “Non-market price”).
In case that the Company executed the Client’s request/order for Non-market quote, the following shall be imposed on the Company’s duty:
In case of position closing – correction of the financial result between incorrect closing of the position and closing according to real market price corresponding to the closing moment of transaction according to Non-market price;
In case of position opening – the Company reserves the right to cancel the financial result regarding such position.
6. Copyright
Copyrights and Intellectual Property (IP) on the Website are the Company’s property or of third parties which have authorized the Company to use such IP on the Website and Service(s). It is forbidden to copy, distribute, duplicate, present in public, or deliver the copyrighted material, in whole or in part, to third parties. It is forbidden to alter, advertise, broadcast, transfer, sell, distribute or make any commercial use of the copyrighted material, in whole or in part, except with duly signed prior permission from the Company.
Unless explicitly stated otherwise, any material and/or message, including without limitation, idea, knowledge, technique, marketing plan, information, questions, answers, suggestions, emails and comments (hereinafter – “Information”) delivered to the Company shall not be considered the Client’s confidential or proprietary right of. Consent to the Agreement will be considered as authorization to the Company to use the entire Clients’ Information (excluding Clients’ Information designated for personal identification), at the absolute and sole discretion of the Company without requirement of any additional permission from the Client and/or the payment of any compensation due to such use.
Client undertakes that any notice, message or any other material supplied by the Client shall be appropriate and shall not harm other persons including their proprietary rights. Client shall refrain from uploading or sending any illegal and/or harmful and/or disturbing to other Clients material, and is strictly forbidden from taking any action, which might damage the Company.
7. Content and Third Parties’ Websites
The Website might include general information, news, comments, quotes and other information related to financial markets and/or advertising. Some information is supplied to the Website by unaffiliated companies.
The Company does not provide investment research. All news, comments, quotes and other information related to financial markets published by the Company are of promotional/marketing nature only.
The Company does not prepare, edit or promote the information/links and/or other information provided by unaffiliated companies.
The Company will not be liable for the content of any third-party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. Any Client and/or potential client use any such links at his/her own risk.
8. Processing of Client Orders to Open Positions
If the amount of available funds is sufficient to open a position – the position will be opened.
If the size of the available funds is insufficient to open a position – the position will not be opened.
The Client’s order to open a position is processed, and the position is opened only after the corresponding entry in the server log file. Each new position is assigned with a serial number.
9. Processing of Client Orders to Close Positions
Closing of trading position occurs at the current price at the trading server at the moment of closing of the trading operation.

10. OTC Assets
OTC Asset or “over the counter” is an asset that traded out of the regular market (hereinafter referred to as the “Asset”).
The Asset’s price is formed from data for trade requests and orders of the Clients, received by the Company.
The Client acknowledges that by making trade requests and orders on such Asset, he/she understands the essence of the work of such an Asset and the pricing algorithm of the Asset.
The Client acknowledges that by making trade requests and orders on such Asset, he/she admits that the only reliable source of quoting information is the main server for the trade orders of the Clients.
11. Fraud
In the event that the Company has reasonable suspicion to believe and/or comes to its attention that the Client has acted fraudulently with regard to the subject matter of the Agreement, including without limitation to the following occurrences:

Fraud associated with credit card transactions and other ways to fill a balance that does not belong to the Client;
Fraud associated with the use of software for false trading results;
Fraud associated with errors and system failures for false trading results,
the Company shall be entitled to block the Client’s account without prior notice and without the possibility of further money withdrawal and/or entitled to unilaterally terminate the Agreement in the extrajudicial procedure.

Iplayforex LTD respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how we collect and process any personal data and how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. i.e. information about a Client (as defined below) who is a natural person on the basis of which that Client can be identified (hereinafter the data) in accordance with the applicable data protection legislation and best practice. This version of Privacy Policy takes effect on May 25, 2018.

We strive to create the most secure infrastructure of any broker in the world. In this privacy policy we would like to tell why you can trust us with your data and rest assured that your data is safe.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions when we are collecting or processing your data about you so that you are fully aware of how and why we are using your data.

1. WHO WE ARE
Iplayforex LTD, is a company registered in St. Vincent and the Grenadines and having its registered address at Hinds Building, Kingstown, St. Vincent and the Grenadines (hereinafter Iplayforex). Iplayforex is the controller and responsible for the data of its Client disclosed to it in order to register for a Trading Account, Demo Account and/or to make use of any other services offered by the Iplayforex Group (as defined in Appendix A) through the website (hereinafter “Website”) (this term shall at all times include Website’s desktop and mobile versions). Iplayforex exercises control over the processing of data in undertakings affiliated to it and which belong to the Iplayforex Group of companies.

This Privacy Policy addresses the privacy issues of the Iplayforex Group so when we mention “Iplayforex”, “Company”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant company in the Iplayforex group responsible for collecting and/or processing your data when you use the Trading Platform through the Website, either for a Trading Account or a Demo Account (or their mobile/desktop versions) (hereinafter the Service(s)). In Iplayforex we respect your privacy and therefore all companies within the Iplayforex group are committed to protect your data, which it collects, uses and/or has access to.

The Company takes measures to implement advanced data protection policies and procedures and to update them from time to time for the purpose of safeguarding its Client’s data and the Client’s account. Your data is protected by the legal, administrative and technical measures that we take to ensure the privacy, integrity and accessibility of data. To prevent security incidents with your data, we use a mixed organizational and technical approach based on the results of annual risk assessment.

The Company shall not divulge any private information of its Clients and former Clients unless the Client approves in writing such disclosure or unless such disclosure is required under applicable law or is required in order to verify the Client’s identity or it is required for Iplayforex to perform its contractual obligations under any agreement concluded with the Client. The Clients’ information is processed only by the employees of the Company and/or employees of the Iplayforex group and/or trusted third parties which provide specific support services, dealing with the specific Client’s Accounts and necessary for the provision of our services. All such information shall be stored on electronic and physical storage media according to applicable law.

2. DATA USAGE
We may collect, use, store and transfer different kinds of data about you which we have grouped together as follows:

Identity Data includes first name, last name, and patronymic (if available), date of birth gender, passport, ID, Driver’s number, and copy of photo.
Contact Data includes billing address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about the transactions performed by you, details about payments, withdrawals, exchanges, trading history, profit, balance, deposited and withdrawal amount methods, and any other details in relation to the services you have made use of through our Website.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in type and versions, operating system and platform, and other technologies on the devices you use to access the Website and use of cookies stored on your device.
Profile Data includes your Client’s account details, username and password, transactions made by you, your interests, preferences, feedback and/or information received through your interaction with us within the course of providing our services and survey responses.
Usage Data includes information about how you use the Website, products and services, registration date, account category, trading cluster, number of complaints, number of requests filed and IP history.
Marketing and Communication Data includes your preferences in receiving marketing from us and your communication preferences.
Special Categories of Data/ ‘Sensitive’ Data includes details about your religious belief and/or criminal convictions and offences.
Conformity Data includes details about your education, employment status, trading experience, self-assessment test.
Banking Data includes details of number of payment wallets and/or information of your bank card, including information of the issuing bank, card number, cardholder name, card expiration date, payment system, card validation code (CVV2 / CVC2), and photos of both sides of the bank card.
Data in KYC (Know your customer) includes identity document information, including copies of recent dated Utility Bills, Identity Card, Passport, and/or Driver’s License.
Economic Profile Data includes details on annual income, net profit, expected annual amount of investment, sources of funds.
Location Data includes details on your actual location when interacting with our Website (for example, a set of parameters that determine regional settings of your interface, namely residency country, time zone, and the interface language)
Audio Data includes full voice recordings of calls that you receive from us or make to us. (the above collectively referred to as Personal Data)
Aggregated Data includes statistical or demographic data for any purpose. Such data can be derived from your data but may not be considered personal data in law as it will not directly or indirectly reveal your identity. An example of such Aggregated Data could be that we aggregate your Usage Data to calculate the percentage of users accessing a specific website feature and/or services/product preference.
Notwithstanding the above, if Iplayforex combines Aggregate Data with data in a way that the end result can in any way identify the data subject, Iplayforex shall treat such combined data as data which will be treated as per the provisions herein contained.

Processing of your data is carried out by Iplayforex following the principles of lawfulness, fairness, transparency, and always adhering to the intended purpose of data processing, the principle of data minimization, accuracy, limited data storage, data integrity, confidentiality and accountability.

In general Iplayforex collects and process the Personal Data, for any of the following reasons:

To perform its contract with you,
To comply with its legal obligations including without limitation to applicable anti-money laundering and terrorist financing laws and regulations (hereby referred to as Money-Laundering Law), and/or
To safeguard its legitimate interest
The Client acknowledges that all or part of the data concerning the Client’s account and related transactions will be stored by the Iplayforex and may be used by the Company in case of dispute between the Client and the Company.

The Client is responsible for updating any data provided to us in case of any change. Although we will strive to keep your data up to date and review and inspect any information provided by you, we may not be able to always do so without your help. The Client acknowledges that Iplayforex holds neither commitment nor responsibility to the Client due to any aforesaid review or inspection of information.

3. HOW IS YOU PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:

Direct Interactions. You will provide to us your Identity, Contact and Financial Data online through the Website and/or by filling in online forms and/or by corresponding with us by emails or otherwise. Data may be submitted to us by you when you wish to:

Register for a Trading Account;
Register for a Demo Account;
Subscribe to our publications and ongoing updates;
Request marketing and promotions to be sent to you;
Enter a competition, promotion or survey; and/or
Give us feedback or contact us.
We require to collect the above data in order that we are able to (i) provide our services efficiently,(ii) to comply with our ongoing legal and regulatory obligations, including, inter alia, (a) to prevent fraud and money laundering acts and/ or (b) conduct the assessment of suitability and appropriateness test.

If you fail to provide the data when requested we may not be able to perform the contract we have or trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during your relationship with us.

Automated Technologies or Interactions. When using our services, your device automatically transmits to us its technical characteristics. Locale (a set of parameters that determine regional settings of your interface, namely, residence country, time zone and the interface language) is used for the purpose of providing you with the best possible service within our platform. Using the information about IP address, cookies files, information about browser and operating system used, the date and time of access to the site, and the requested pages addresses allows us to provide you with the optimal operation on our web application, mobile and/or desktop versions of our application and monitor your behaviour for the purpose of improving the efficiency and usability of our Services. We use web analytics tools to track performance of our website and marketing source of user by cookies in order to optimize our marketing costs and provide users with better experience. You may at any time request that we refrain from any such transmissions (to the degree this is possible and subject to any of our legal obligations) by sending your request to the DPO using our details in the OUR CONTACT DETAILS below. We will address your request within 30 business days.

About Cookies.

A cookie is a small amount of data that often includes a unique identifier that is sent to your computer or device browser from a website’s computer and is stored on your device’s hard drive for tracking site usage. A website may send its own cookie to your browser if your browser’s preferences allow it, but, to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows. When you visit our Website, our system automatically collects information about your visit, such as your Technical Data, including inter alia to, your browser type, your IP address and the referring website.

Cookies stored may determine the path the Client took on our site and used to anonymously identify repeat users of the website and what pages were most popular for Clients. However, the Company protects the Client’s privacy by not storing the Client’s names, personal details, emails, etc. Using cookies is an industry standard and is currently used by most major websites. Stored cookies allow the Website to be more user-friendly and efficient for Clients by allowing Iplayforex to learn what information is more valued by Clients versus what isn’t. You can set your browser not to save any cookies of this website and you may also delete cookies automatically or manually. However, please note that by doing so you may not be able to use all the provided functions of our website in full.

Please see our cookies policy for further details.

4. PURPOSE FOR WHICH WE WILL USE YOUR DATA AND ON WHAT LEGAL BASIS
We process the aforementioned data in compliance with the applicable legislation as amended from time to time in order to (i) be able to perform our contractual obligations towards the Client and offer them the best possible service, (ii) provide our Services efficiently, (iii) comply with our legal and regulatory obligations, including, inter alia, (a) to prevent fraud and money laundering acts and/ or (b) conduct the assessment of suitability and appropriateness test, and (iv) protect our legitimate interests and your vital interests.

We process all data based on the following legal basis:

For compliance with our legal and regulatory obligations;
For the performance of our contractual obligations towards the Client;
For the purposes of safeguarding our legitimate interests and your interests and fundamental rights do not override those interests; and/or
On the basis of your consent.
Indicatively we set out below, a description of all the ways we plan to use your data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process the data for more than one lawful ground depending on the specific purpose for which we are using your data.

 

PURPOSE ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
a. 1. To accept to register you as a Client
2. To notify you about changes to our terms or privacy policy
3. To communicate with you and provide you with secure identifications, authentication and support services
4. To confirm you are at age of majority as recognized and declared by the laws of your jurisdiction
1. Identity Data
2. Profile Data
3. Contact Data
4. Data in KYC
5. Financial Data
6. Economic Profile Data
1. Necessary to perform our contract with you
2. Necessary to comply with our legal obligations
b. 1. To perform our Scoring Processing under which a Client is scored on a scale basis with regard to the level of risk he is to Iplayforex 1. Banking Data
2. Economic Profile Data
1. Necessary to perform our contract with you
2. Necessary to comply with our legal obligations
c. 1. To confirm the information provided by You under (a) above in relation to your location.
2. To comply with our legal obligations
1. Location Data 1. Necessary to perform our contract with you
2. Necessary to comply with our legal obligations
d. 1. To secure authentication, identification and support services via social networks protocols and use the links to your accounts in social networks for these purposes. 1. Technical Data 1. Necessary to perform our contract with you
2. Necessary to comply with our legal obligations
e. 1. To process and deliver your transactions and requests (Deposits; Trades; Withdrawals)
2. Manage payments, fees and charges;
3. To collect and recover money owed to us.
1. Banking Data
2. Transaction Data
1. Necessary to perform our contract with you
2. Necessary for our legitimate interest (recover charges owed to us, make a refund in case of breach of our contract)
f. 1. To administer and protect our business and Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 1. Identity Data
2. Contact Data
3. Technical Data
1. Performance of our contract with you
2. Necessary to comply with our legal obligations
3. Necessary for our legitimate interests (take reasonable steps to confirm that you do not use any ways to manipulate our platform & for running our business, provision of administration and IT services, network security, to prevent fraud)
g. 1. To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
2. To provide you with an optimal operation on our web application, mobile and/or desktop versions of our application and monitor your behavior for the purpose of improving the efficiency and usability of our services.
1. Identity Data
2. Contact Data
3. Profile Data
4. Usage Data Technical Data
5. Marketing and Communication Data
1. Necessary to perform our contract with you
2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business)
h. 1. to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy;
2. statutory limitations
1. Transaction Data 1. Necessary for our legitimate interests (including statutory limitations provisions by applicable laws)
i. 1. To inform you about any of the following:
— new services and/or products we may offer;
— Any new development and/or features of the current products/services we offer
1. Identity Data
2. Profile Data
3. Contact Data
4. Technical Data
5. Usage Data
6. Transactions
7. Marketing and Communication Data
1. Necessary to perform our contract with you
2. Necessary for our legitimate interests (to study how customers use our products/services, to develop our products/services and grow our business)
j. 1. To send direct marketing of our services to you always within the boundaries of our legitimate interests.
2. To send to you newsletters, push-messages and calls to keep you in touch with our new feature and new development of the current products/services we offer, news and events and the efficient provision of the full scope of our services.
Please note that we will never use your data to communicate to you and/or promote any third party marketing material.
1. Identity Data
2. Profile Data
3. Contact Data
4. Data that may be provided by you during your activity at the Website.
Marketing and Communication Data
1. Necessary to perform our contract with you
2. Necessary for our legitimate interests (to provide effective and personalized customer services to you and to update you in relation to our services that are available to you.
k. 1. To allow us to provide you with the optimal operation on our Website, mobile and desktop versions of our application and monitor your behavior for the purpose of improving the efficiency and usability of our Services.
2. To use analytics tools to track performance of the Website and marketing source of our Clients in order to optimize our marketing costs and provide you with better experience.
1. Location Data
2. Technical Data
3. Usage Data
4. Marketing and Communication Data
1. Necessary to perform our contract with you
2. Necessary for our legitimate interests (to provide effective and personalized customer services to you and to update you in relation to our services that are available to you).
l. 1. to allow us to monitor and train our employees for your benefit
2. to safeguard your or our interests in case of a dispute
3. to take steps for fraud prevention
4. to improve the services provided to you
Audio Data 1. Necessary to perform our contract with you
2. Necessary to comply with our legal obligations
3. Necessary for our legitimate interests
m. 1. To confirm that your annual income corresponds with your employment status
2. To confirm that you have no criminal history.
Sensitive Data 1. Necessary to comply with our legal and regulatory obligations
2. Necessary to protect your vital interests.

 

4. If you are an existing Client of the Website where we have a legitimate interest in communicating with you, or if you have given us your consent we will collect and process your personal data to communicate with you in case of support and/or sending newsletters, push-messages and calls to keep you in touch with our new features, news and events and the efficient provision of the full scope of our services.

5. Our Website is not intended for children and we do not knowingly collect data relating to children. As we do not allow users under the age of 18 to use our services, we need to obtain your birth date in order to confirm the Clients’ age checks.

5. OPTING OUT
If you do not want to receive any marketing newsletters or transmit your data to the third-parties for marketing purposes, you can configure your preferences. Such configuring can be done when (i) opening an account or (ii) when receiving such advertising content or (iii) by logging in and going to My Account > Personal Details. You may also send to the Company, at any time, an email to support@Iplayforex.com asking the Company to cease from sending such advertising content or sending your data to the third-parties for marketing purposes. The aforesaid mark removal and/or e-mail received by Iplayforex will oblige us to cease sending advertisement content to you within 7 (seven) business days.
6. DISCLOSURE OF DATA
We may share your data with the parties set out below for the purposes set out above.

We require all Iplayforex Group companies and any third parties processing data on our behalf to respect your data and to treat it in accordance with the provisions of the General Data Protection Regulation and applicable local legislation as amended from time to time. We take all reasonable steps so that our third-party service providers do not use your personal data for their own purposes and only permit them to process your data for specific purposes and in accordance with our instructions.

Iplayforex group companies. In general, your data is used by the processors of the Iplayforex group. We include here (not an exhaustive list) the names of the companies as per Appendix A:

Iplayforex SOFTWARE LLC
Smoothie service LLC
“Like Technologies” Company Limited
N.S. Newline Services Limited
Nextcorner Services Limited
Iplayforex Ireland Ltd
We note that these may change from time to time and we will do our best to update the relevant sections in due course.

In addition, a transfer of your data to another legal entity may occur as part of a transfer of our business or parts thereof in form of a reorganization, sale of assets, consolidation, merger or similar.

With regard to the transfer of data to recipients outside the Iplayforex group, we note that we strive to maintain discretion with respect to client related matters and assessments of which we acquire knowledge. We may disclose data that concerns you only if (i) we are legally required to do so; (ii) if required when you expressly order us to process a transaction or any other service and (iii) it is required for the provision of our services under our contractual relationship and/or (iv) protection of our legitimate interests and applicable legislation as amended from time to time.

External Third Parties. Your data is shared with third party organisations/entities including but not limited to:

A. Service Providers. We may share your data with our trusted third party service providers, who, on our behalf, operate, maintain, and/or support our IT systems and IT infrastructure, our websites, manage our payment solutions, perform statistical analysis, marketing and advertising purposes, sending newsletters, provide customer support and perform other important services for us.

B. Other Iplayforex Affiliates. We may also disclose your data to other Iplayforex Affiliate companies in order for them to provide us with the relevant services.

C. Regulator and state authorities. The Client’s details that are provided and/or that will be provided by the Client during his/her activity on the site may be disclosed by the Company to official authorities. The Company will make such disclosure only if required to be disclosed by the Company by applicable law, regulation or court order and to the minimum required extent.

Within the context of the control, monitoring and evaluation of the legality of the licensed investment activity of our Company by the state regulator, there are mandatory requirements requiring the transfer of data of users processed by the controlled entity.

D. Other disclosures. In addition to where you have consented to a disclosure of the data or where disclosure is necessary to achieve the purpose(s) for which, it was collected, data may also be disclosed in special situations, where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities, or otherwise where necessary for the establishment, exercise or defence of legal claims.

For the subsequent provision of targeted and informative advertising we may transmit your data to Facebook and Google. In addition, we may use Google services for the performance of data analytics. You may at any time choose to disable and/or restrict such transfers by notifying us at the contact details listed in the section OUR CONTACT DETAILS below.

For the recognition of the text specified in the documents in order to clarify the correctness of the Client’s data, which were previously personally indicated in the service profile, we use Google Vision and Jumio. For the comparison of the user’s first and last name contained in the recognized documents with the user’s first and last name, which were previously personally indicated in the service profile, we use Rosette API.

Data may be transferred to Comply Advantage, which provides us with screening service for the possible presence of the user in sanctions sheets, PEP sheets (Politically exposed person), media references for participation in criminal activities or presence in Interpol’s and other agencies search lists.

We may transfer your contact data to Nexmo mass texting operator and Sendgrid only for the purpose of providing us with emailing operator services for efficient communication with our Clients.

We also cooperate with the following next payment systems to whom your data may be disclosed for the sole purpose of performing payments and any request for investigation of any of the Clients’ claims: Skrill, Neteller, CardPay, and Ecommpay.

In order to ensure safe storage of your data we locate our equipment in the Webzilla, IPTP and Rackspace datacenters.

Where reasonably possible, management shall ensure that third parties collecting, storing or processing personal information on behalf of the Company have:

a. Signed agreements to protect personal information consistent with this Privacy Policy and information security practices or implemented measures as prescribed by applicable laws; b. Signed non-disclosure agreements or confidentiality agreements which includes privacy clauses in the contract; and c. Established procedures to meet the terms of their agreement with third party to protect personal information.

Remedial action shall be taken in response to misuse or unauthorized disclosure of personal information by a third party collecting, storing or processing personal information on behalf of Iplayforex.

7. DATA RETENTION
We store your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for your data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting and other requirements.

By law we have to keep your data (including call recordings) during our contractual relationship and for a minimum period of 5 (five) years from the date of termination of the Platform/Service used by the Client. The data storage period may be extended from 5 years to 7 years upon the request of the competent authority (regulator of the Company’s licensed activities).

In general, all other data is stored for a period of 30 (thirty) business days after the date of termination of the provision of our services unless there is any other legal or regulatory reason to keep it.

At the expiration of the data retention period the data is erased by irreversible destruction and we also inform all third parties, to whom the data was transferred, regarding such erasure and request implementation of similar actions on their part.

8. YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS AND UNSUBSCRIBE
We ask you to provide us with true, accurate and updated information on your identity and not misrepresent yourself to be another individual or legal entity. Any changes in your identifying details shall be notified to the Company immediately and in any case no later than the 7th day from the date of such changes. If your data is incorrect or incomplete, please contact our support services at the contact details listed in the section OUR CONTACT DETAILS below in order to change your data.

Under certain circumstances, you have rights in accordance with applicable legislation and our policies as amended from time to time. Some of the rights are rather complex and include exemptions, thus we strongly advise you to contact us (at the contact details listed in the section OUR CONTACT DETAILS below) and/or seek guidance from the regulatory authorities for a full explanation of these rights. You can find a summary of your rights below in this section.

A. The right to access. You have a right to obtain the confirmation as to whether or not your data are being processed by us. In addition, you have a right to obtain more detailed information about the data kept and the processing undertaken by us and under certain circumstances the right to receive a copy of this data.

B. The right to rectification. You have the right to have inaccurate data about you rectified, and, taking into account the purpose of the processing, to have incomplete data completed.

C. The right to erasure. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. In case if you want to obtain complete erasure of your data (to apply the “right to be forgotten”), please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

D. The right to restriction of processing. You have the right to request the restriction of processing of your personal data (a) if it is not accurate;(b) where processing may be unlawful but you do not want us to erase your data; (c) where you need us to hold the data even if we no longer require it; or (d) where you may have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

E. The right to data portability. To the extent the legal basis for the processing is your consent, and such processing is carried out by automated means, you have the right to receive your data in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others and/or in case it may be technically impossible to do so.

F. The right to object. Subject to the legal basis on which the processing activity is based, you may object to processing of your personal data. Please note that in some cases, we may have compelling legitimate grounds to process your information which we need to comply with.

G. The right to withdraw consent. To the extent that the legal basis for the processing is your consent, you have the right to withdraw from that consent at any time. This may apply to marketing purposes and/or with regards to the transfer of your data to third parties. In case you withdraw from a consent given, then we will cease to process your data, unless and to the extent the continued processing is permitted or required according to the applicable data regulation or other applicable laws and regulations. The withdrawal from your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.

H. The right to complaint to data protection supervisory authority. We do our best to ensure that we protect your data, keep you informed about how we process your data and comply with the applicable data protection regulation. In case you are not satisfied with the processing and protection of your data or the information you have received from us, then we urge you to inform us in order for us to improve. Please also do not hesitate to contact us, if you want to make use of your rights.

If you want to exercise any of your rights mentioned above and/or obtain more information regarding your rights and/or our policies and procedures please contact us through the points of contact listed in the Section OUR CONTACT DETAILS below. Please also provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request without undue delay.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.

We try to response to all legitimate requests within one month. Occasionally it could take longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. DATA SECURITY
We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data breach and will notify you and the competent regulator of a breach where we are legally required to do so.

Your help is always valuable in ensuring that your data is kept safe. Upon registration to the Website (or its mobile version), the Client will be asked to choose a username and password to be used by the Client on each future login and for the performance of transactions and use of the Company’s Services. In order to protect the Client’s privacy and operation with the Website sharing registration details (including without limitation, username and password) by the Client with other persons or business entities is strictly prohibited. The Company shall not be held responsible for any damage or loss caused to the Client due to improper use (including prohibited and unprotected use) or storage of such username and password, including any such use made by a third party, and whether or not known to or authorized by the Client.

Any use of the Website with the Client’s username and password is Client’s sole responsibility. The Company shall not be held responsible for any such use, including for validation that Client is actually operating in his/her account.

The Client is obliged to forthwith notify the Company’s client service of any suspicion for unauthorized use of the Client’s account. You may contact us at any time through the points of contact listed in the Section OUR CONTACT DETAILS below.

Encryption of your data in transit. Encryption provides a high level of security and privacy for your data. When you enter your data in our platform we use strong encryption technologies (such as Transport Layer Security) to protect your data during transmission from your devices to our servers.

For providing more trust and security we use digital EV (Extended Validation) Certificates issued by trusted Certificate Authorities. You can see the ‘Green Bar’ in the supported browser versions which confirms what all transmitted data is secure.

Protection of your data in our infrastructure. We make it a priority to develop services that are secure “by default”. The “default” security of our services means that every new services and features are designed with strict security requirements in mind before we even begin development. This is the key to guaranteed protection and privacy of all data that our services handle and store, once the service or new feature is released.

For secure your data we use the pseudonymisation which allows most of our services to operate without using your actual data. Instead of that, our services use a system ID that can’t be traced back to identify you.

The Company is always vigilant about the security of your data stored in our infrastructure. Because of that we locate all our equipment which used for your data processing in secure data centres. Network access to this equipment is isolated from the Internet. We use network segmentation for isolation of services which need different level of security from each other. In addition, we restrict logical access to your data for our employees on “need to know” basis. So, only personnel, who really requires access to your data for the purpose of providing you with our best service, will have access to it.

Threats protection. Our Company is highly knowledgeable about modern threats to data security and privacy, and we are well prepared to combat them. All events that occur in our infrastructure are continuously monitored, analysed and responded, which allows us to ensure proper protection of your data, keeping it safe from threats, vulnerabilities, and the effects of malware.

In the event of a failure that affects the accessibility of your data, we have data backup and recovery procedures in place that will us help to restore your data in short time. For guarantee the quick recovery we use high availability mode enabled for most critical databases which allows us to minimize downtime.

Employee awareness of data security. Our employees may handle your data in order to provide you with the first-class service. To guarantee the security and confidentiality of your data, we monitor all employees’ actions with access to your data in our systems and grant access strictly on a “need to know” basis: only employees who need access will receive it. We hold regular training sessions to make sure that each employee understands the principles that the Company follows to achieve robust data security and privacy.

If you choose not to give your personal information. In the context of our business relationship we may need to collect data by law, or under the terms of a contract we have with you. Without this data, we are, in principle, not in a position to close or execute a contract with you.

If you choose not to give us this data, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts or policies.

To what extent we carry automated decision-making and profiling. In establishing and carrying out a business relationship, we generally do not use automated decision-making. If we use this procedure in individual cases, we will inform you of this separately. In some cases, we may proceed with profiling in order to evaluate certain personal aspects. We shall inform you accordingly in case we perform any profiling. In general, any data collection that is optional would be made clear at the point of collection.

10. OUR CONTACT DETAILS
Who is responsible for the data processing and who you can contact.

The entity responsible for your data processing is Iplayforex LTD and you can contact us using the details set out below:

Hinds Building, Kingstown, St. Vincent and the Grenadines

Data Protection Officer We have appointed a data protection officer (hereinafter DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this privacy policy, including requests relating to the data, please contact the DPO using the details set out below:

Hinds Building, Kingstown, St. Vincent and the Grenadines internationaldpo@Iplayforex.com

If you have any questions, or want more details about how we use your data, you may contact us at the above contact details and we will be happy to provide you with further details.

11. LINKS TO OTHER WEBSITES
We may provide links to third party websites in our Website. These linked websites are not under our control, and we therefore cannot accept responsibility or liability for the conduct of third parties linked to our websites, including without limitation to the collection or disclosure of your data. Before disclosing your data on any other website, we encourage you to examine the terms and conditions of using that website and its privacy policies.

12. CHANGES TO THIS PRIVACY POLICY
We reserve the right, at our discretion, to add, modify or remove portions of this Privacy Policy in the future to ensure that the information herein provides relevant and adequate information about our collecting and processing of your data.

This privacy policy may be supplemented by other information received from the Iplayforex group and other terms and conditions applicable to the Website or which you have agreed to as part of your interaction with us.

We will inform you about any updates to this privacy policy through e-mail, a notice through your Trading Account, the Website and/or any other communication method you have provided to us. Your comments and feedback are always welcome. You may contact us at any time through the points of contact listed in the Section OUR CONTACT DETAILS above.

APPENDIX A
In relation to a company, that company, any subsidiary or subsidiary undertaking or any holding company or holding undertaking or any connected company from time to time of that company.

An undertaking is a parent undertaking in relation to another undertaking, a subsidiary undertaking, if a. it holds a majority of the voting rights in the undertaking, or b. it is a member of the undertaking and has the right to appoint or remove a majority of its board of directors, or c. it has the right to exercise a dominant influence over the undertaking— d. by virtue of provisions contained in the undertaking’s articles, or e. by virtue of a control contract, or f. it is a member of the undertaking and controls alone, pursuant to an agreement with other shareholders or members, a majority of the voting rights in the undertaking.

For the purposes of the above an undertaking shall be treated as a member of another undertaking— a. if any of its subsidiary undertakings is a member of that undertaking, or b. if any shares in that other undertaking are held by a person acting on behalf of the undertaking or any of its subsidiary undertakings.

A parent undertaking shall be treated as the parent undertaking of undertakings in relation to which any of its subsidiary undertakings are, or are to be treated as, parent undertakings; and references to its subsidiary undertakings shall be construed accordingly.

A company is connected with another company if: a. the same person has direct or indirect control of both companies, b. a person (“A”) has control of one company and persons connected with A have control of the other company, c. A has control of one company and A together with persons connected with A have control of the other company, or d. a group of two or more persons has control of both companies and the groups either consist of the same persons or could be so regarded if (in one or more cases) a member of either group were replaced by a person with whom the member is connected.

This document outlines all relevant fees for Iplayforex LTD (the “Company”).

Make sure that you familiarize yourself with all costs and associated charges for each financial instrument offered by the Company since these may affect the overall cost of a financial instrument as well as the cumulative effect on return of your investment. Also, make sure that you read the Further Information section at the end of this document which sets out further information on the applicable fees.

Any examples in the tables are for illustration purposes only.

CFDs on Forex

Nature Type Description
One-off costs Spread The difference between the bid (sell) price and the ask (buy) price. The difference is presented in pips and reflects the cost of opening a position. Spread is dependent on many different factors, including but not limited to, the underlying liquidity and volatility, time of day and notional trade size. For example, if the underlying asset/ EUR/USD is trading at 1.2029, our ask (buy) price might be 1.2030 and the bid (sell) price might be 1.2028. The spread in this example is (ask-sell price) = 2 pips
Ongoing costs
Other costs Dormant account fees In the absence of any account activity for a period of at least ninety (90) consecutive days an amount of €50 (Euro Fifty or the equivalent amount in another currency on the day of deduction of the fee) every month in order to maintain the account, on the condition that the Client account has the available funds.
Withdrawal fees No withdrawal fees for withdrawals through payment service providers (PSPs). List of PSPs is included below. Withdrawals for amounts under €2 or the equivalent in another currency cannot be processed and client has to contact customer support. Withdrawals through bank transferring is €50 or the equivalent in another currency for every withdrawal.

Cryptocurrencies LONG/BUY transactions

Nature Type Description
One-off costs Spread The difference between the bid (sell) price and the ask (buy) price. The difference reflects the cost of opening a position. The spread is dependent on many different factors, including but not limited to, the underlying liquidity and volatility, time of day and notional trade size. For example, if the underlying asset BTC/USD is trading at 15188 our ask (buy) price might be 15700 and the bid (sell) price might be 14676. The spread in this example is (ask-bid price) = 1024
Commission A fee of 2.9% of the transaction for opening cryptocurrency long positions. For example, if a Client wants to invest an amount of $1 to buy the equivalent amount of Bitcoin, he will be charged an additional amount of 2.9% on the investment amount i.e. $0.029 for opening his position.
Ongoing costs Swap fee The Company reserves the right to charge the Client a swap fee (of up to 0.07% of the face value of the position) for keeping a position open overnight. This swap fee can be subject to changes in the future. The swap fee for overnight keeping of positions on Friday is 3 times the normal swap fee to include the weekend.
Other costs Dormant account fees In the absence of any account activity for a period of at least ninety (90) consecutive days an amount of €50 (Euro Fifty or the equivalent amount in another currency on the day of deduction of the fee) every month in order to maintain the account, on the condition that the Client account has the available funds.
Withdrawal fees No withdrawal fees for withdrawals through payment service providers (PSPs). List of PSPs is included below. Withdrawals for amounts under €2 or the equivalent in another currency cannot be processed and client has to contact customer support. Withdrawals through bank transferring is €25 or the equivalent in another currency for every withdrawal.

CFDs on Cryptocurrencies for short-sell transactions

Nature Type Description
One-off costs Spread The difference between the bid (sell) price and the ask (buy) price. The difference reflects the cost of opening a position. The spread is dependent on many different factors, including but not limited to, the underlying liquidity and volatility, time of day and notional trade size. For example, if the underlying asset BTC/USD is trading at 15188 our ask (buy) price might be 15700 and the bid (sell) price might be 14676. The spread in this example is (ask-sell price) = 1024
Commission A fee of 2.9% of the transaction for opening CFD cryptocurrency short positions. For example, if a Client want to invest an amount of $1 to buy a CFD on Bitcoin, he will be charged an additional amount of 2.9% on the investment amount i.e. $0.029 for opening his position.
Ongoing costs Swap Fee The Company reserves the right to charge the Client a swap fee (of 0.065% of the face value of the position where the underlying asset is Bitcoin, Ethereum and Ripple) for keeping a position open overnight. This swap fee can be subject to changes in the future. The swap fee for overnight keeping of positions on Friday is 3 times the normal swap fee to include the weekend.
Other costs Dormant account fees In the absence of any account activity for a period of at least ninety (90) consecutive days an amount of €50 (Euro Fifty or the equivalent amount in another currency on the day of deduction of the fee) every month in order to maintain the account, on the condition that the Client account has the available funds.
Withdrawal fees No withdrawal fees for withdrawals through payment service providers (PSPs). List of PSPs is included below. Withdrawals for amounts under €2 or the equivalent in another currency cannot be processed and client has to contact customer support. Withdrawals through bank transferring is €50 or the equivalent in another currency for every withdrawal. For Bitcoin (BTC) withdrawals the Client will be charged an amount equal 0,05% of the BTC amount requested for withdrawal and a fixed fee of 0,001 BTC per withdrawal.

Binary Options on Forex, Stocks

Nature Type Description
One-off costs
Ongoing costs
Other costs Dormant account fees In the absence of any account activity for a period of at least ninety (90) consecutive days an amount of €50 (Euro Fifty or the equivalent amount in another currency on the day of deduction of the fee) every month in order to maintain the account, on the condition that the Client account has the available funds.
Withdrawal fees No withdrawal fees for withdrawals through payment service providers (PSPs). List of PSPs is included below. Withdrawals for amounts under €2 or the equivalent in another currency cannot be processed and client has to contact customer support. Withdrawals through bank transferring is €50 or the equivalent in another currency for every withdrawal.

Digital Options on Forex, Stocks

Nature Type Description
One-off costs
Ongoing costs
Other costs Dormant account fees In the absence of any account activity for a period of at least ninety (90) consecutive days an amount of €50 (Euro Fifty or the equivalent amount in another currency on the day of deduction of the fee) every month in order to maintain the account, on the condition that the Client account has the available funds.
Withdrawal fees No withdrawal fees for withdrawals through payment service providers (PSPs). List of PSPs is included below. Withdrawals for amounts under €2 or the equivalent in another currency cannot be processed and client has to contact customer support. Withdrawals through bank transferring is €50 or the equivalent in another currency for every withdrawal.

Further information on fees:

1. Deposit Fees

There are no deposit fees charged to the Client for the financial instruments that the Company offers.

2. Commission Fees (for CFDs on Cryptocurrencies):

Clients are entitled to use OTN tokens to reduce the brokerage commission charged by the Company for opening CFDs on cryptocurrencies. For this purpose, clients can find the current internal rate of OTN tokens value for paying commissions on the OTN tab of the trading platform.

3. Dormant Account Fees

For Dormant account fees, the administration fee shall be deducted from the Client’s account on the 90th calendar day of inactivity when the account is considered dormant. Further to this, each month the Company will consider the activity over the past 90 days in determining if the administrative fee will be charged again.

The Company strives to ensure and keep correspondence with each respective Client and will inform the Client by email that their account will be treated as Dormant Account.

If the Client account does not have the necessary funds for the administration fee and has remained inactive for a period of 12 months, the Company reserves the right to charge a lower amount to cover administrative expenses and close the account completely.

All the amounts of the fees and other expenses are stated without any taxes and charges that may be imposed on the mentioned fees either from the side of the Client or the Company.

4. Verification Account Closure Fee

The Company reserves the right to charge the client for closure of their account, in circumstances where the closure of the account is made because the client has not provided accurate & appropriate documentation to verify his/her account.

If the client does not provide the Company with documents to verify his/her account, in line with the Law, within 15 days from the date of his/her first deposit (“start of business relationship”), the Company will return all remaining funds, excluding profits. In instances where the remaining balance in the client’s account is less than 5€, the Company will charge up to *5€ (five Euros or the relevant amount on another currency on the day of deduction of the fee) for the closure of the account.

In instances where the client’s remaining balance is above €5, no charge will be made for return of these funds.

*For full conditions please refer to the Company’s Terms & Conditions.

Iplayforex LTD – LIST OF PAYMENT SERVICE PROVIDERS (PSPs)

The below list outlines the full list of Iplayforex Ltd’s PSPs and includes their country of establishment and their regulatory authority (if applicable):

Payment Service Provider Country of Establishment Regulatory Authority
Skrill Ltd United Kingdom Financial Conduct Authority (reference number 900001)
Neteller (Paysafe Merchant Services Limited) Isle of Man Isle of Man Financial Services Authority (reference number 1357)
ECommPay Limited United Kingdom Financial Conduct Authority (reference number 607597)
Webmoney (Paymaster24 Ltd) United Kingdom Financial Conduct Authority (reference number 599682)
CardPay Malaysia Securities Commission Malaysia
Accentpay (G-Services Ltd) Russian Federation
Cubits United Kingdom Financial Conduct Authority
QIWI United Arab Emirates Dubai Financial Services Authority
  • To withdraw funds from his/her verified account, the Client shall submit a withdrawal request from his/her personal profile. In order to fill in the withdrawal request properly, the Client shall choose one of the withdrawal methods shown in the list and specify all the necessary details.
  • After the Client submits a withdrawal request, such request will be assigned a “Requested” status. When the request is being processed, it has an “In Process” status. After the “In Process” status is assigned, the requested funds will be debited from the Client’s account balance. After the withdrawal request is assigned a “Processed” status, the requested funds will be transferred to the payment system.
  • Withdrawal requests are processed by the financial department of the Company one-at-a-time. The processing time is 3 business days. The Company reserves the right to increase the processing time; in such case, the Company shall notify the Client via any contact method specified by the Client in his/her profile.
  • The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account. In case where it is technically impossible to withdraw funds to the payment system that was used to deposit funds, the payment method shall be chosen by the Company according to the Client’s wishes. In such case, the payment details shall meet the conditions specified by the Client in his/her personal info.
  • The Client is fully responsible for the information he/she provides to the Company through the withdrawal request.
  • If the Client uses a bank card for making deposits, withdrawals shall be made to this bank card in the amounts not exceeding the amount deposited within 90 (ninety) calendar days from the last deposit. Withdrawals to bank cards have greater priority than other types of withdrawals.
  • The Client, provided his account has been verified by the Company and provided the Client owns a wallet compatible with receiving the OTN tokens which are held in his Trading Account, is allowed to withdraw OTN tokens from his Trading Account to the wallet specified by the Client in his withdrawal request. The Client is solely responsible for ensuring that the wallet specified for withdrawing OTN tokens is compatible with receiving the OTN tokens held in their Trading Account and the Company assumes no liability for losses incurred to the Clients due to incompatibility of wallets with the OTN tokens offered by the Company. The minimum withdrawal amount for OTN tokens held in the Trading Account is 10 OTN tokens.
  • Processing time of withdrawal requests relating to OTN tokens is 1-3 business days nonetheless, processing time may exceed the aforementioned due to various factors including but not limited to the speed of the digital network and/or ability of processing withdrawal requests in relation to OTN tokens and in such instances the Company shall not be held liable for any delay and/or losses caused to the Clients.

1. Payment Policy

  1. The Company is financially responsible for the Client’s account balance at any moment.
  2. The Company’s financial responsibility starts with the first record about the Client’s deposit and continues up to the full withdrawal of the funds.
  3. The Client has the right to demand from the Company any amount of funds which is available in their account at the time of the inquiry.
  4. The only official deposit/withdrawal methods are the methods that appear on the Company’s official Website. The Client is taking all the risks related to the use of the payment methods unless these payment methods are provided by the Company’s partners or are the Company’s responsibility. The Company isn’t responsible for any delay or cancellation of financial transactions that may be caused by the selected payment system. In case where the Client has any claims related to any of the payment systems, it’s their responsibility to contact the support service of the payment system and to notify the Company of their claims.
  5. The Company shall not be responsible for the activities of any third-party service providers that the Client may use in order to make any deposit/withdrawal. The Company’s financial responsibility for the Client’s funds starts when the funds arrive to the Company’s bank account or any other account related to the Company and this fact appears on the Payment Methods page of the Website. In case any fraud appears during the financial transaction or after it, the Company reserves the right to cancel the transaction and to freeze the Client’s account.
  6. The Company’s responsibility as to the Client’s funds ends when the funds leave the Company’s bank account or any other account related to the Company and this fact appears on the Payment Methods page of the Website.
  7. In case of any technical errors that may appear when processing the financial transaction, the Company reserves the right to cancel that transaction and all other Client’s financial activity on the Company’s Website.

2. Client’s Registration

  1. Client’s registration procedure is based on two main steps:
    1. Client’s web registration.
    2. Client’s identity verification.
  2. To complete the first step, the Client must:
    1. Provide the Company their real identity and contact details.
    2. Accept the Company’s agreement and submit an application.
  3. To complete the second step, the Client must:
    1. Provide a full copy of their Passport and/or (if available) ID card with a photo and personal details.
  4. The Company reserves the right to demand from the Client other documents, such as paying bills, bank confirmation, bank card scans or any other document that may be necessary during the verification process.
  5. The identification process shall be completed in 10 business days since the Company’s request to identify the Client. In some cases, the Company may increase the identification process up to 30 working days.

3. Depositing Procedure

  1. To make a deposit, the Client shall make an inquiry from their personal profile. To complete the inquiry, the Client shall choose any of the payment methods from the list, fill in all the required details and proceed to the payment page.
  2. The processing time of the inquiry depends on the selected payment method and may vary from one method to another. The Company cannot regulate the processing time. In case of using electronic payment methods, the transaction time can vary from seconds to days. In case of using direct bank wire, the transaction time can be up to 45 business days.

4. Taxes

  1. The Company is not a tax agent and therefore shall not provide financial information on the Client to any third parties. This information shall not be disclosed unless officially requested by government authorities.

5. One-Click Payments

  1. You agree to pay for all goods and/or services or other additional services you ordered on the Website, as well as for any additional expenses (if any), including, but not limited to, all possible taxes, charges, etc. You bear full responsibility for timely payments on the Website. The Payment Service Provider only facilitates payments for the amounts indicated on the Website and it is not responsible for the payment of any additional fees/expenses by the Website user. After you click the “Pay” button, the transaction is deemed to be irrevocably processed and executed. After clicking the “Pay” button, you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate the laws of any country. Also, by accepting these Regulations (and/or Terms & Conditions), you, as a cardholder, confirm that you are entitled to use the Services offered on the Website. When using the Website services, you make a legally binding declaration that you have reached or surpassed the legal age that is considered as such by your jurisdiction for using the Services provided on the Website. By starting to use the Website Services, including those of specific nature, you bear legal responsibility for violating the legislation of any country where these Services are being used and confirm that the Payment Service Provider is not responsible for any such unlawful or unauthorized violation. By agreeing to use the Website Services, you understand and accept that processing of any of your payments is executed by the Payment Service Provider and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your personal account/profile on the Website. The Payment Service Provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization for the payment with your payment card. The Payment Service Provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website Terms and Conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered on the Website and for any additional expenses/fees that can be applied to this payment. The Payment Service Provider acts only as the executor of the payment in the amount stated on the Website and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the terms and conditions and/or other reasons, we ask you not to proceed with the payment and, if necessary, contact directly the Administration/Support Team of the Website.
  • It is the Policy of Iplayforex.com and its affiliates (hereinafter referred to as “the Company”) to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The Company requires its officers, employees, and affiliates to adhere to these standards in preventing the use of its products and services for money laundering purposes.
  • For the purposes of this Policy, money laundering is generally defined as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds so that the unlawful proceeds appear to have been derived from legitimate origins or constitute legitimate assets.
  • Generally, money laundering occurs in three stages. Cash first enters the financial system at the “placement” stage, where the cash generated from criminal activities is converted into monetary instruments, such as money orders or traveler’s checks, or deposited into accounts at financial institutions. At the “layering” stage, the funds are transferred or moved into other accounts or other financial institutions to further separate the money from its criminal origin. At the “integration” stage, the funds are reintroduced into the economy and used to purchase legitimate assets or to fund other criminal activities or legitimate businesses. Terrorist financing may not involve the proceeds of criminal conduct, but rather an attempt to conceal the origin or intended use of the funds, which will later be used for criminal purposes.
  • Each employee of the Company, whose duties are associated with the provision of products and services of the Company and who directly or indirectly deals with the clientele of the Company, is expected to know the requirements of the applicable laws and regulations which affect his or her job responsibilities, and it shall be the affirmative duty of such employee to carry out these responsibilities at all times in a manner that complies with the requirements of the relevant laws and regulations.
  • The laws and regulations include, but not limited to: “Customer Due Diligence for Banks” (2001) and “General Guide to Account Opening and Customer Identification” (2003) of Basel Committee on Banking Supervision, Forty + nine Recommendations for Money Laundering of FATF, USA Patriot Act (2001), Prevention and Suppression of Money Laundering Activities Law (1996).
  • To ensure that this general policy is carried out, management of the Company has established and maintains an ongoing program for the purpose of assuring compliance with the relevant laws and regulations and the prevention of money laundering. This program seeks to coordinate the specific regulatory requirements throughout the group within a consolidated framework in order to effectively manage the group’s risk of exposure to money laundering and terrorist financing across all business units, functions, and legal entities.
  • Each of the affiliates of the Company is required to comply with AML and KYC policies.
  • All identification documents and services records shall be kept for the minimum period of time required by local law.
  • All new employees shall receive anti money laundering training as part of the mandatory new-hire training program. All applicable employees are also required to complete AML and KYC training annually. Participation in additional targeted training programs is required for all employees with day-to-day AML and KYC responsibilities.

1. Promotional Activities in Chats

On our website, it is prohibited to:

  1. Promote any services without the prior consent of the Customer Support Team.
  2. Promote and/or advertise any goods and/or services.
  3. Make financial and/or other deals in chats.

In the event where any violations of the above rules are identified by the administrator or moderators, the account of the user who violated the rules will be blocked permanently. Our platform does not assume any responsibility or liability for any advertising and/or promotional activity that is carried out in violation of the above rules.

2. Rules of Conduct for Chat Users

In our chats it is strictly prohibited to do the following, and any user can be banned for:

  1. Using abusive or vulgar terms, profanity or swearing, mild expletives in any form and context.
  2. Insulting or offending other users in any way.
  3. Making statements that incite ethnic or racial hatred or discrimination, advocate violence in any form, and/or outrage religious feelings of other users.
  4. Posting information and messages that are contrary to any applicable law.
  5. Posting same-type information, sending duplicate messages, posting similar graphic files, holding unreasoned disputes (flooding), making radical statements, getting personal (flaming), posting irrelevant messages (spamming), discussing political news and events.
  6. Using abusive or vulgar terms (both explicitly and implicit) in the user’s nickname.
  7. Distributing malicious links, links to third-party online projects, and/or sponsored links.
  8. Insulting and/or offending administrators, moderators, and/or chat developers.
  9. Discussing the actions taken by moderators. If you believe that you have not been treated fairly, please contact our administrator.
  10. Requiring a moderator status or any other admin status.
  11. Using uppercase excessively.
  12. Posting contact details and links to social media accounts, as well as sharing contact details and such links with other users.
  13. Using another language than the language set for this specific chat.
  14. Encouraging other users to violate the rules of conduct.

3. Rules for Moderators

  1. As a representative of the administration, the moderator must comply strictly with all the rules of conduct in chats and set the pattern for other users.
  2. Before applying any penalties, the moderator must notify the user that he/she has violated the rules of conduct in chats. The moderator reserves the right not to inform the user of his/her violation if the user explicitly insulted another user (users), posted a link to another site, contributed to flooding or repeatedly violated the rules of conduct in chats.

Iplayforex LTD (hereinafter the Company) is required to establish and provide its Clients (as defined in the Agreement) and potential clients an order execution policy in the form of the present (hereinafter called the “Policy”) and take all reasonable steps to obtain the best possible result (or “best execution”) on behalf of Clients.

This Policy forms part of the Company’s Terms & Conditions (the Agreement or Terms and Conditions).

By opening an Iplayforex trading account you acknowledge that the Financial Instruments (as defined below) offered by the Company are traded over the counter (OTC) and therefore consent to the fact that your orders will be executed outside a regulated exchange or multilateral trading facility.

Where this Policy refers to Financial Instruments, it shall be taken to mean all the Company’s products (as these are listed below) collectively.

Scope of Application

The Company is executing Clients’ orders in relation to the following Financial Instruments:

  • Digital Options on stocks, commodities, indices and/or currency pairs;
  • Binary Options on stocks, commodities, indices and/or currency pairs; and/or
  • Contracts for Differences (CFDs) on stocks, stock options, commodities, ETFs, currency pairs and cryptocurrencies on short-sell transactions.

It should be noted that the client can only trade CFDs on cryptocurrencies exclusively on short/sell transactions.

It is up to the Company’s sole discretion to decide which types of Financial Instruments to make available.

It is understood that trades are placed with the Company via the online trading platform only and that the Company does not facilitate telephone orders or face-to-face trading i.e. all trading activity is 100% automated. The Company is the counterparty to clients’ trades and transacts with clients as principal. The Company automatically records all orders and allocates them in sequential order ensuring their fair and prompt execution.

The Company publishes, through its Trading Platform, the live streaming prices at which the Financial Instruments offered can be traded.

The Company acts as the sole Execution Venue (as defined further below) and as principal to the Clients’ trades. Clients’ positions are not transferable and Clients can only close their positions with the Company.

All information relating to executed trades are immediately available on your platform, and your profit and loss for an associated closed trade is reflected in the balance of your trading account.

This Policy ensures compliance with the Company’s obligation to execute orders on terms most favourable to Clients.

Best Execution Factors & Criteria

When executing Clients’ orders, the Company takes into account the following “Execution Factors”, in order to obtain the best possible result for its Clients:

  • Price
  • Costs
  • Speed and likelihood of execution and settlement
  • Size and nature
  • Market conditions and variations
  • Any other consideration relevant to the execution of the order.

Price and costs will ordinarily be of high relative importance in obtaining best possible results.

However, in some circumstances, reference to the “Execution Criteria” may appropriately determine that Execution Factors have greater importance in achieving the best possible result for the Client. The Company shall determine the relative importance of the Execution Factors by taking into account the characteristics of the following Execution Criteria:

  • The Client, including the categorisation of the Client as retail or professional
  • The Client’s order
  • The Financial Instruments that are the subject of that order, and
  • Any other Execution Venues to which that order may be directed.

For retail clients, the best possible result shall be determined in terms of the total consideration, representing the price of the Financial Instrument and the costs related to execution, which shall include all expenses incurred by the Client which are directly related to the execution of the order and any other fees paid to third parties involved in the execution of the order and any other fees paid to third parties involved in the execution of the order (if applicable).

It is the Company’s policy to maintain such internal procedures and principles in order to determine and to act for the best interest of its Clients and provide them the best possible result (or “best execution”) when dealing with them.

Clients Trading in Digital Option Contracts

Price: The Company will quote one price at which the Client can open an order. Prices for any given option are calculated by reference to the BID and ASK prices of the relevant underlying financial instrument and can be found on the Company’s trading platform.

Prices are updated frequently as the limitations of technology and communication links allow.

The Company ensures that the Client will receive the best price by guaranteeing that the calculation of the quoted prices is made with reference and compared to a range of underlying price providers and data sources.

Please note that despite taking reasonable steps to obtaining best possible results for Clients, the Company is unable to guarantee, when executing orders, that the prices offered will be more favourable that prices that might be available elsewhere.

Under certain trading conditions, the Client should note that it may be impossible to execute an Order at their requested price. In such cases the Company reserves the right to execute the Order at the first available price. Such instances may occur during times of high market volatility and price fluctuations e.g. when the price of an asset rises or falls in one trading session to such an extent that, under the rules of the relevant exchange, trading is suspended or restricted. The available prices provided by the Company are calculated as (ASK+BID)/2 i.e. the average between the BID and ASK prices.

Costs: No commissions or financing fees are charged by the Company for Digital Option Contracts trading.

The Company reserves the right to, at any time, apply such charges in the future with prior notice to the Client. Such notice may be sent personally to the Client and/or posted on the Company’s website. Should the Company at any period of time decide not to charge any costs, it shall not be construed as a waiver of its rights to apply them in the future.

Speed of Execution: The Company executes the Client orders as a principal to principal against the Client, i.e. the Company is the execution venue for the execution of the Client’s Order. The Company strives to offer a high speed of execution however, in certain circumstances, for example low internet speed or market volatility, the quoted price may no longer be representative of the underlying market price and may result in the Client placing his/her Order at a delay, this may result in orders being executed at a better or worse prevailing price offered by the Company.

Likelihood of Execution: The Company acts as principal and not as an agent on the Client’s behalf. The Company relies on its price fed providers for pricing, hence the execution of the Client orders shall depend on the availability of services of the price feed providers. Although the Company executes all Client orders, in some instances, it may not be possible to arrange an Order for execution during abnormal market conditions. This can occur, but is not limited to, the following examples: overnight, during news times, the opening of trading sessions, volatile markets (where prices may move significantly up or down and away from declared prices), where there is rapid price movement, where there is insufficient liquidity for the execution of the specific volume at the declared price or a force majeure event has occurred.

In the event where the Company is unable to proceed with an Order in relation to price or size or any reason, the Order will be executed at the first available price or not executed at all. In addition, please note, that the Company is entitled, at any time and at its discretion, without giving any notice or explanation to the Client, to decline or refuse to execute any Order or request of the Client in circumstances explained in the Terms & Conditions.

The Company does not accept any orders outside of the market hours of the relevant underlying financial instrument.

Likelihood of Settlement: The Company shall proceed to the settlement of all transactions upon execution of such transactions. The Options offered by the Company do not involve the delivery of the underlying asset, so they are not settled physically as there would be for example if the Client had bought Shares. All Options are cash settled.

The Company shall proceed with the settlement of all transactions upon the execution and/or time of expiration of the specific transaction.

Size of Order: All orders are placed in monetary values. The Client is able to place an order as long as they have enough balance in their Iplayforex trading account. The minimum size of an Order may be different for each type of Option, please refer to the Company’s trading platform for the value of the minimum size of an Order in each Option, as well as the value of the maximum size of a single Order.

If the Client wishes to execute a large Order, in some cases the price may become less favourable. The Company reserves the right to decline an Order in case the size of the Order is large and cannot be filled by the Company.

Market Impact: Some factors may rapidly affect the price of the underlying instrument/product from which the Company’s quoted price is derived and may also affect other factors listed herein. The Company will take all reasonable steps to obtain the best possible result for its Clients.

The Company does not consider the above list exhaustive and the order in which the above factors are presented shall not be taken as priority factor.

Different Types of Options: The Company offers the following types of Options on its platform:

  • Digital: Options with multiple strike prices
  • Binary: Options with one strike price (current market price)

Further information can be found on the Company’s trading platform.

  • Types of Orders: The Client may give instruction to execute or initiate a trade with the Company by way of a Market Order (trade request) whereby the Client gives instructions to immediately buy or sell at the best available price.

Clients Trading in CFDs

Price: The price for a given contract is calculated by reference to the price of the relevant underlying financial instrument. For any given CFD, the Company will quote two prices: the higher price (ASK) at which the Client can buy (go long) that CFD, and the lower price (BID) at which the Client can sell (go short) that CFD. Collectively, the ASK and BID prices are referred to as the Company’s prices and can be found on the Company’s trading platform.

The difference between the lower and the higher price of a given CFD is the spread.

Prices are updated frequently as the limitations of technology and communication links allow.

The Company ensures that the Client will receive the best price by guaranteeing that the calculation of the quoted prices is made with reference and compared to a range of underlying price providers and data sources.

Please note that despite taking reasonable steps to obtaining best possible results for Clients, the Company is unable to guarantee, when executing orders, that the prices offered will be more favourable that prices that might be available elsewhere.

Under certain trading conditions, the Client should note that it may be impossible to execute an Order at their requested price. In such cases the Company reserves the right to execute the Order at the first available price. Such instances may occur during times of high market volatility and price fluctuations e.g. when the price of an asset rises or falls in one trading session to such an extent that, under the rules of the relevant exchange, trading is suspended or restricted.

Costs: In most circumstances, a spread is applied. The spread is dynamic for certain Financial Instruments, and may take into account factors such as liquidity in external markets for the underlying financial instrument and competitive pricing. The Company reserves the right to charge the Client a swap fee (of up to 0.5% of the face value of the position) for keeping a position open overnight. This swap fee can be subject to changes in the future.

The Company reserves the right to charge a commission for opening a short Cryptocurrency CFD trading position which shall be equal or up to 15% of the transaction. For leveraged CFD cryptocurrency positions, the Company will charge a commission fee of up to 5% of the transaction.

In certain circumstances (such as increased volatility or illiquidity in relation to the underlying market concerned) the Company reserves the right to alter the spreads offered.

In other circumstances, Clients may be charged overnight funding premiums.

The Company reserves the right to, at any time, apply such charges in the future with prior notice to the Client. Such notice may be sent personally to the Client and/or posted on the Company’s website. Should the Company at any period of time decide not to charge any costs, it shall not be construed as a waiver of its rights to apply them in the future.

Speed of Execution: The Company executes the Client orders in CFDs as a principal to principal against the Client, i.e. the Company is the execution venue for the execution of the Client’s Order. The Company strives to offer a high speed of execution however, in certain circumstances, for example low internet speed or market volatility, the quoted price may no longer be representative of the underlying market price and may result in the Client placing his/her Order at a delay, this may result in orders being executed at a better or worse prevailing price offered by the Company.

Likelihood of Execution: The likelihood of execution depends on the availability of the prices of the availability of the prices of the price feed providers of the Company. In some instances, it may not be possible to arrange an Order for execution during abnormal market conditions. This can occur, but is not limited to, the following examples: overnight, during news times, the opening of trading sessions, volatile markets (where prices may move significantly up or down and away from declared prices), where there is rapid price movement, where there is insufficient liquidity for the execution of the specific volume at the declared price or a force majeure event has occurred.

In the event that the Company is unable to proceed with an Order in relation to price or size or any reason, the Order will be executed at the first available price or not executed at all. In addition, please note, that the Company is entitled, at any time and at its discretion, without giving any notice or explanation to the Client, to decline or refuse to execute any Order or request of the Client in circumstances explained in the Terms & Conditions.

The Company does not accept any orders outside of the market hours of the relevant underlying financial instrument.

Likelihood of Settlement: The Company shall proceed to the settlement of all transactions upon execution of such transactions. The CFDs offered by the Company do not involve the delivery of the underlying asset, so they are not settled physically as there would be for example if the Client had bought Shares. All CFDs are cash settled.

The Company shall proceed with the settlement of all transactions upon the execution and/or time of expiration of the specific transaction.

Size of Order: All orders are placed in monetary values. The Client is able to place an order as long as they have enough balance in their IQ Option trading account. The minimum size of an Order may be different for each type of CFD, please refer to the Company’s trading platform for the value of the minimum size of an Order in each CFD, as well as the value of the maximum size of a single Order.

If the Client wishes to execute a large Order, in some cases the price may become less favourable. The Company reserves the right to decline an Order in case the size of the Order is large and cannot be filled by the Company.

Market Impact: Some factors may rapidly affect the price of the underlying instrument/product from which the Company’s quoted price is derived and may also affect other factors listed herein. The Company will take all reasonable steps to obtain the best possible result for its Clients.

The Company does not consider the above list exhaustive and the order in which the above factors are presented shall not be taken as priority factor.

Different Types of CFDs: The Company offers the following types of CFDs on its platform:

  • “Classic” Options: CFDs in stock options. Please note that the term “Classic” is a term used by the Company.
  • “Forex”: CFDs in currency pairs (FX)
  • “Stocks”: CFD in Stocks
  • “Crypto”: CFDs in Cryptocurrencies for short/sell transactions
  • ETFs

Types of Orders: The Client may give instruction to execute or initiate a trade with the Company by way of:

  • Market Order: whereby the Client gives instructions to immediately buy or sell at the best available price.
  • Limit Order: whereby the Client gives instruction to buy or sell at a maximum or minimum price he specifies.

Execution Practices in CFDs

Slippage: You are warned that Slippage may occur when trading in CFDs. Slippage is the difference between the expected price of an Order, and the price the Order is actually executed at. In some situations, at the time an Order is presented for execution, the specific price shown to the Client may not be available; therefore, the Order will be executed close to or a number of pips away from the Client’s requested price.

Slippage can occur at times of low liquidity or high volatility (e.g. after economic events or news announcements) and is a normal element of trading in CFDs.

Leverage (Multiplier): The use of the multiplier tool in CFD trading enables the client to trade in the markets and increase proportionally the returns of his/her invested amount, in relation to the returns in the market. However, the maximum loss a client can incur from a trade is limited to his/her original investment amount, meaning the remaining amount of his/her equity is secured. The Company applies a maximum multiplier of 1:1000 for all clients by default, in line with relevant legislation.

E.g. (for long positions): A trader decides to invest €1,000 (Investment Amount) on the upwards movement of EUR/USD. He/she also chooses to use a multiplier of 50 for this trade. After one day, the trader decides to close the position. At that moment, the price of EUR/USD moved from 1.153250 (opening price) to 1.158000 (closing price) or otherwise 0.41188%. The realised profit for the client will be €205.94 or otherwise 20.594%. To better understand the calculations, the invested capital increased by the percentage move in the market multiplied by the multiplier (0.41188% x 50 = 20.594%)

(Closing Price / Opening Price -1) x Multiplier x Investment Amount = Profit/Loss

i.e. (1.158000 / 1.153250 -1) x 50 x 1000 = 205.93973553 or €205.94

For short positions: i.e (1-closing price / opening price) Multiplier Investment Amount= Profit/Loss

Without the use of the multiplier tool the trader’s profit would have been 4.1187947106 or €4.12

In the opposite scenario, if the market had moved against his/her position, the realised losses would have been larger with the use of the multiplier compared to a position opened without the use of it. To demonstrate with the same example, if the market had moved 1% down from the opening price of 1.153250, because of the use of the multiplier tool, the invested capital will decrease by 50% (1% x 50)

i.e. 1% x 50 x 1000 = €500

Without the use of the multiplier tool the trader’s losses would have been €10

If the trader had used a lower multiplier both the profit and loss amount in the examples above, would have been smaller as well.

E.g. Using a multiplier of 20, the realised profit in the first example would be (1.158000 / 1.153250 -1) x 20 x 1000 = 82.374 or €82.40 and 1% x 20 x €1,000 = €200 for the second example.

As it will be explained more in Maintenance Margin section the trader will never lose more that the investment amount of a position.

Warning: Trading CFDs carries a high level of risk since the multiplier tool (leverage) can work both in your advantage and disadvantage. As a result, it may not be suitable for all investors because you may lose all your invested capital.

Maintenance Margin: The Maintenance Margin is the minimum amount of equity in a position required to maintain the open position. Should this amount fall below 5% of the initial investment, the Company will automatically close the position.

E.g. Using the data from the previous example with €1,000 investment in EURUSD and using a multiplier of 50, the maintenance margin is calculated as 5% x €1,000 = €50. Therefore, the maximum loss the trader can occur, before their position is closed by the Company is 95% or €950.

The price when the position will be closed by the Company, and only if the trader hasn’t decided to already close the position, is 1.131338. At this price, the remaining amount of the investment will have reached the maintenance margin.

To better understand the calculations the return in the market when 95% of the investment amount will be lost is 1.9% on the downside since the position is long the EURUSD

Maximum Loss / multiplier = return in market

i.e. 95% / 50 = 1.9%*

For an opening price of 1.153250, a 1.9% decline will cause the price to move to 1.131338

Opening Price x (1 – return in market) = price when position will be closed

i.e. 1.153250 x (1-1.9%) = 1.131338

*In most cases, a position will be automatically closed as soon as it declines by 95%. It can happen that the position will be closed in a range between 95% and 100%, such situations can occur at times of low liquidity or high volatility (e.g. after economic events or news announcements) and is a normal element of trading in CFDs.

In case of 100% loss, calculations will be like this:

Maximum Loss / multiplier = return in market

i.e. 100%/50 = 2%

For an opening price of 1.153250, a 1.9% decline will cause the price to move to 1.130185

Opening Price x (1 – return in market) = price when position will be closed

i.e. 1.153250 x (1-2%) = 1.130185

The Company assigns the following importance level to the Best Execution Factors:

Best Execution Factor Level of Importance
Price High
Costs High
Speed of Execution High
Likelihood of Execution High
Likelihood of Settlement Medium
Size of Order Medium
Market Impact Medium

Execution Venues

For the purposes of the provisions relating to best execution “Execution Venue” shall mean a regulated market, multilateral trading facilities (MTF), systematic internalisers (SI), market makers, liquidity providers or any other entity that facilitates trading of Financial Instruments. For the purpose of this policy, it is understood that the Company is the sole Execution Venue.

Although the Company may at its own discretion transmit your orders for execution to third party liquidity providers, contractually the Company is the counterparty to your trades and any execution of orders is done in the Company’s name; therefore, the Company is the sole Execution Venue for the execution of the clients’ orders and acts as a principal and not as an agent on the Clients’ behalf.

The client acknowledges that the transactions entered in Financial Instruments with the Company are not undertaken on a recognised exchange.

Specific Client Instructions

Where the client provides the Company with specific instructions as to the execution of an Order, the Company shall execute the Order in accordance with that specific instruction, and will proceed in taking all reasonable steps to obtain the best possible result. It should be noted that specific instructions may prevent the Company from following this Policy.

Where the client’s instruction relates to only part of the Order, the Company will continue to apply its Order Execution Policy to those aspects of the Order not covered by the specific instruction.

Trading Hours

Details of the opening times in relation to particular Financial Instruments are available through the Trading Platform.

Monitoring and Review

The Company will monitor on a regular basis the effectiveness of this Policy and the execution quality of the procedures explained in this Policy, making any changes where appropriate and ensuring its compliance with all applicable regulatory requirements.

As part of the monitoring process, the Company will consider the following:

  • Reconciliation of trades: As the Company executes the Client’s trades, it is the responsibility of the Company to ensure that these orders are executed in line with this Policy. The Company monitors all best execution factors via numerous internal controls and processes.
  • Price: The Company has established sound arrangements, controls and procedures in relation to price feed monitoring by cross checking the prices offered to its Clients with the prices offered by the feed providers and reliant market data sources. Any price deviations are further investigated.

In addition, the Company will review this Policy at least once a year and will notify its clients of any material changes (including changes to the selected Execution Venues and third-party brokers, if applicable). Upon request, the Company will demonstrate to its Clients that it has executed their orders in accordance with its Order Execution Policy.

Client Consent

When establishing a business relation with the Client, the Company is required to obtain the Client’s prior consent to this Policy.

The Client shall be deemed to have provided such consent to the Order Execution Policy, as in force and as amended from time to time, by accepting the Agreement or by effecting a transaction following the amendment of the this Policy and/or the Agreement and/or receipt of the notice of any amendment of the Order Execution Policy.