How can I hide my real name?

If you don’t want your name to be visible in chats and tournaments, you can generate a random name in your profile. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, open the Settings tab and scroll down to the “Public Profile Settings” section. Here you can generate a name to use, and no one will see your real name. Go to the name settings

How can I change my email?

Your email address is required for signing in to the platform, but you can change it in your profile at any time. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the Settings tab. At the very top, you will see a box where you can set a new email address. Go to the email address setting

How do I unsubscribe from emails?

Every email message has an Unsubscribe link at the bottom. It only takes one click to stop getting our emails. You can also set this in your profile. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the E-mail settings tab, where you can choose which types of notifications you want to receive from us. Go to the e-mail settings

How can I close my account?

Some traders get too involved in trading and aren’t able to stop, which leads them to make reckless investments over and over again. If you need to take a break and stop trading for a while, you can close your account in the settings in your profile. The “Close Account” button is at the very bottom of the page. Please note: After you close the account, you can’t open your profile or trade on the platform. Go to settings

I forgot my password. What should I do?

When you sign in to the site or app, you can click the “Forgot your password?” link and enter the email address you used for registration. You will get an email message with a link for setting a new password.

How do I change the name in my personal information?

We require you to use only real personal data. If your account has already been verified, you can’t change your last name, first name, or other existing information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.

To change your first name and/or last name, send email to docs@IplayBinary.com with the request and attach the verification documents.

These documents are:

1) A photo of your ID (national passport or driving license). See the example of a valid ID or passport

2) If you made a deposit from a bank card (or cards, if you use more than one to deposit), send images of both sides (hide the CVV number and expose only the first 6 and last 4 digits of your card number). Make sure that the card is signed. See the example of the card image.

The email should be sent from the address that is linked to your account. After you have sent the email with the request, please notify us via Live Chat.

How do I change my phone number?

We require you to use only real personal data. If your account has already been verified, you can’t change your phone number or other information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.

To change your phone number, send email to docs@IplayBinary.com with the two numbers (the old one and the current one) and attach a scan or photo of your ID that is different from the one you have provided before.

It may seem complicated, but this process ensures the security of your own assets.

After you have sent the email with the request, please notify us via Live Chat.

How do I change my home address?

We require you to use only real personal data. If your account has already been verified, you can’t change your home address or other information. If you haven’t verified your account yet or you haven’t finished the verification process, please understand that we need your personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in your personal settings.

To change your address, send an email to docs@IplayBinary.com with the correct address as it should be in your profile, and attach a scan or photo of your ID and proof of address. For the proof of address, you can use either of the following:

bank statement

utility bill

not older than 6 months. It must be a full (uncropped) color image of the document.

It may seem complicated, but this process ensures the security of your own assets. After you have sent the email with the request, please notify us via Live Chat.

How can I change the currency of my account?

The account currency is set during the very first attempt to make a deposit. For example, if you used US dollars to make your first deposit, the currency of your account will be USD. Your first deposit plays a vital role because once you have made the deposit, it will not be possible to change the currency.

If you were unaware of this rule, then the only option is to open a new account and deposit with the currency you intend to use. Remember that once you create a new account, you must block the previous account after withdrawing your funds.

How can I secure my account?

To secure your account, use 2-step authentication. Each time you log in to the platform, the system will require you to enter a special code sent to your phone number. You can activate the option in the Settings.

How do I check the session history of my account?

Information about the use of your account is given in your Profile. There you will find the details of the last activity on your account.

Inactivity fee. Do you have fees?

As per our Terms and Conditions (item 7. Charges and Fees), if no operations are performed on the Company’s trading platform by the Client for 90 (ninety) calendar days in a row (hereinafter referred to as “Inactive Account”), the Company shall be entitled to apply a service fee for the Inactive Account in the amount of 50 euro to the unused balance of the Client’s account. The annual fee will not be more than the total balance of the Client’s account.

To put it simply, if you have $20 on your balance, this is the maximum amount that will be deducted.

How can I log out of my account?

To log out of your account, go to the main page and scroll down the page. Click the Log Out button and you will be logged out.

How can I change the time zone of my account?

To change the time zone, go to the traderoom and click the gear icon at the left bottom of the page. Choose the appropriate time zone.

How can I take part in public chats?

To be able to use public chats, you must have a trading volume of $300.

What should I do if I can’t log into my account?

– If you see the message “login limit exceeded”, it means that you have entered an incorrect password several times in a row. Please wait for a while before trying to log in again. If you are not sure whether your password is correct, use the “forgot password” option on our login page. The system will send instructions on how to restore your password to the email address that you used for registration on the platform.

– If you registered via a social network, then you need to create a password using the web version in order to access the mobile app. You can create a password by using the “forgot password” option on our login page. You need to provide the email that is linked to your social network account. The recovery link for a password will be sent to that email. After this is done, you will be able to log into your mobile app using this email and new password.

– If you forgot your password, use the “Forgot password” option on our login page. The system will send instructions for restoring your password to the email address that you used for registration on the platform.