How do I verify my account?

To verify your account, please click the red line ‘your account is not verified’ as shown here

Step 1: confirm your e-mail. In the process of signing up, you’ll receive an email with a confirmation code. Enter this code in the relevant field

Step 2: confirm your phone number. Enter your country code and your phone number here

You may skip this step by clicking ‘Skip’ at the bottom of the page

Steps 3 and 4 are essential for completing the verification procedure and therefore cannot be skipped.

Step 5 requires you to upload your documents for verification:

To get verified, you need to submit the following documents:

1) A photo of your ID (passport or driving license). Please check the examples of an ID and a passport

2) A photo of your bank card (or cards if you use more than one) showing both sides of the card. Please make sure to cover the CVV number on the reverse. The photo must show the first six and the last four digits of your card number. Please make sure that your card is signed. Here’s an example

If you use an e-wallet to deposit funds, you need to submit a photo of your ID only.

Once you make a withdrawal request, all the submitted documents will be checked within three business days.

Can I trade without being verified?

It is obligatory to pass all the verification steps to be able to trade on our platform. In complying with highest standards of safety and security, we strive to make sure that it’s the owner of the account who performs trading transactions and makes payments on our trading platform.
I cannot confirm my phone number
1. Open the platform using Google Chrome in incognito mode

2. Make sure your phone number is specified accurately

3. Restart your mobile device and make sure your device receives other messages

4. Check whether you have received an SMS or a call with a verification code

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

I cannot confirm my email address
1. Open the platform using Google Chrome in incognito mode

2. Clear your browsing data — cache and cookies. To do this, please press CTRL + SHIFT + DELETE, choose the period ALL and then click CLEAN. Afterwards, please restart the page and see if there have been any changes. The complete procedure is described here. You may also try to use another browser or another device.

3. Request a verification e-mail once again.

4. Check your spam folder in your e-mail box.

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

Why were my documents declined?

Please check if:

– your docs are in color

– your docs were issued not earlier than six months ago

– you uploaded full-page copies of your documents

– you covered all the card numbers properly (the photo must show the first six and the last four digits of your card number; the CVV code on the reverse must be covered)

– you uploaded appropriate documents as your ID, such as your passport or driving license